Website loads slowly

There can be several reasons why your website loads slowly. With shared hosting it is completely normal that a website occasionally loads more slowly than usual for a short time. With shared hosting you share the server performance with other customers, with our vServer and server housing offers you do not have to share the server performance with other customers. If the condition persists for a longer period of time, please open a support ticket. A precise and professional analysis is very important, otherwise Google penalises your website in the search engine ranking.

Screenshot performance test

Open the following website: https://www.cnlab.ch/speedtest/
Run a performance test and send us a screenshot of the result.

Traceroute output

Press the Windows key + R, type ‘cmd’ and confirm with Enter.
A black window (command prompt) appears. Enter the following command there:
tracert www.musterdomain.ch
Send us the output.

PING output

Press the Windows key + R, type ‘cmd’ and confirm with Enter. A black window (command prompt) appears. Enter the following command there:
ping www.musterdomain.ch

Screenshot network analysis

Now open the page in your preferred browser. Press F12 and look for the network analysis. Reload the page by pressing CTRL+F5 to get statistics about all loaded elements. Now send us a screenshot of this analysis.

Now open a support ticket with the following content:

1. Screenshot performance test
2. Traceroute output
3. PING output
4. Screenshot network analysis
5. If available: access data for your CMS such as TYPO3, WordPress, Joomla etc.
6. Time when the problem occurs.

Our technicians will check your details, carry out various tests and get back to you.

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