Questions about the root servers
Support Wissensdatenbank
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Administration
- 30 Days Money Back
- Automatic payments
- Cancel a contract
- Change address data
- Change contact person (company)
- Change password
- Display bills
- Fewer Invoices
- Invoice by mail
- Manage Contacts
- Partner administration
- Password Forgotten
- Payment methods
- Payment slip
- Product Transfer
- Recruiting friends
- Reminder
- Server Data Centre
- Setting up two-factor authentication
- Top up credit
- Webmail Link
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Cloud Storage
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DNS Service
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Domain
- .ZUERICH DOMAINS Register
- Activate Whois Privacy
- Cancel domain
- Change contacts
- Change DNS entries
- Change DNS Server
- Check DNSSEC
- Configure domain for mail traffic
- Connect website to Squarespace
- Connect website with Wix
- Connect your website to Jimdo
- Difference in domain redirect
- DNSSEC
- DNSSEC Deactivate
- Enable domain forwarding
- Extend domain
- Google Optimization
- Google search optimization
- Google SiteVerification
- Link domain
- Proper DNS records
- Questions about the domain
- Search engine registrationa
- Set up your own SPF server
- Transfer domain
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E-Mail
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- Email does not reach me and the sender did not receive an error message
- Error "Client host rejected: cannot find your hostname"
- I get an error message when I send an email.
- I'm on a blacklist
- MacMail Problem: Required mailbox name to create ImapMailbox for (null)
- Proper DNS records
- Request emergency service
- Are our e-mails encrypted?
- Automatic e-mail reply
- Change password
- Customize e-mail addresses in the Microsoft Portal
- external name servers
- Important SPF entries
- JUNK Mail in Outlook
- Mail Log
- Newsletter Server important questions
- Office365 Logout and Setup
- Report SPAM Mails
- Send e-mails
- Send email as attachment
- Set up email alias
- Setting up an email account in Thunderbird
- SPF entry
- Webmail Link
- Webmail Login does not work
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Einrichtung
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Server
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- Add module PGSQL in PHP
- Change IP at Confixx
- Confixx 3.1 End User Manual
- Confixx 3.1 Special Edition Manual for Administrators
- Confixx Server DBD::mysql or other PERL module displays error message
- Release Confixx database
- Setting up Apache server compression in Debian
- Setting up Apache server compression in SuSE
- Swap Confixx license
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- Add PHP version to chrooted
- Apache2 does not start
- Automatic detection with Plesk Server (Linux)
- Create customer in reseller hosting
- Install Node.JS version
- LINUX: Apache Crash at log rotation at UBUNTU
- LINUX: MySQL Upgrade von 5.5 auf 5.6 mit Ubuntu
- Linux: Restart Network Interface
- Linux: Too many open files in Ubuntu
- List storage space from Reseller
- Plesk can't start PHP-fpm
- Plesk Linux: Enable NGINX and HTTP/2
- Plesk Log Files
- Repairing databases
- Special character problems
- Upgrade MSSQL Server
- Use PHP version
- Allow Support Team Access
- Backup setup
- Convert Ubuntu MBR to GPT
- Empty directory quickly
- Empty Mailq
- Enlarge partition at Ubuntu 16.04
- How do I log in via SSH?
- Monitoring of RAID controllers
- MySQL with Docker
- Optimize your server
- Proxmox installation problem: Fix Black Screen
- Questions about the root servers
- Reinstallation
- Remove Ubuntu old kernels
- Repair Mysql / MariaDB databases
- repair quota
- Resetting Windows password
- restore very old website
- Server does not boot
- Set up Mysql replication server
- Setting up Jitl
- SNF filter does not start
- Start NGINX manually
- Windows Server 2019 Change language
- WordPress installieren
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ShopDesigner
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- 1.00 The most important questions about ShopDesigner
- 1.01 Set up your online shop
- 1.02 Add products to your online shop
- 1.05 Product categories and keywords
- 1.06 Inventory and Inventory Tracking
- 1.07 Shipping options
- 1.08 Tax rates
- 1.09 Importing products from a CSV file
- 1.10 product variants
- 1.11 AGB for your OnlineShop
- 1.13 Set currency
- 1.16 OnlineShop Analysis
- Add Google Calendar
- Booking and calendar tool for SiteDesigner
- SiteDesigner Backup
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SiteDesigner
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- 01 Adding and moving content
- 02 Colors and fonts
- 03 Website designs
- 04 Use a stock image
- 05 change an image
- 06 Add page
- 07 Set up a store
- 09 Site analytics
- 1.01 SiteDesigner Quickstart
- 1.02 Add basic page information
- 1.03 Change the appearance of your page
- 1.04 Pictures, Galleries and Presentations
- 1.05 Text and headings
- 1.09 Hide incomplete pages
- 1.10 Forms, cards and other content
- 1.11 Setting Language, Currency and Units
- 1.14 Re-sort and rearrange pages
- 1.15 SiteDesigner Mobile and mobile phone quick start
- 1.16 SiteDesigner Tablet Quickstart
- 1.17 How does the Template Editor work?
- 1.20 Undo changes
- 1.22 Setting up a user-defined contact form
- 10 Setup a blog
- 12 Multiple language sites
- 15 Contact forms
- Add Google Analytics
- Add Google Calendar
- add more pages to SiteDesigner
- Add number of pages to my page
- Add type of content to my website
- Advantage of SiteDesigner
- Create a link to any page
- Definition SiteDesigner
- Edit Site Template CSS
- Edit SiteDesigner with HTML code
- Embed external website
- Export page from SiteDesigner and send it to another server via FTP
- good page ranking?
- pay by phone with credit card
- Request Backup
- Request emergency service
- SiteDesigner Move Package
- Take website offline
- Webhosting to the SiteDesigner?
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SMS Gateway
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SSL Certificates
- Activate SSL certificate
- Activate SSL certificate for forwarding
- Browser is not supported
- Certification Requirement (CSR)
- Conditions to be fulfilled
- Creating a Certification Requirement (CSR) for Apache
- Definition SSL CERTIFICATE
- Difference Domain and Identity Certification
- Intermediate certificate
- Let's Encrypt does not work
- Requirements for issuing an SSL Certificate
- SiteSeal
- SSL in Java Keystore
- the right certificate
- Wildcard certificate
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Technical
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- add a new node to the cluster
- Add LVM-Thin
- Cache Settings
- CloudInit set up
- Import Windows
- Important Proxmox commands
- LVM Rename
- Migration shows no progress
- Nested Virtualisation
- Proxmox shutdown
- Proxmox with Highpoint does not boot
- Proxmox with question Mark
- Remove Proxmox VM Disk
- Repair Proxmox Cluster
- Run Proxmox with NVME RAID
- Run Proxmox with NVME RAID
- VM hangs: Booting from Harddisk
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Webhosting
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- Bugfix: Wordpress does not work anymore
- Copy WordPress
- Customizing the domain of a Wordpress website
- Increase PHP timeout
- load-scripts.php 500 Internal server error
- Permalinks in Wordpress (Windows)
- Rename URL
- Switch off Wordpress maintenance mode
- Transfer Wordpress Website
- WordPress - Login button is not displayed
- Wordpress DSGVO Tools (GDPR) hacked
- Wordpress DSGVO Tools (GDPR) hacked
- Wordpress login doesn't work, password reset doesn't work either
- xml-rpc.php Forbidden
- Activate SSL certificate
- add another user
- Advantages of a website
- Blocking access for certain countries
- Browser Error Codes
- Disable Website Cache
- Enable Directory Listing
- external access to database server
- Log in to Plesk
- Moving Hosting Package
- NodeJS Setup
- PHP disabled functions
- Planning tasks
- Plesk Backup Manager
- Protect Website
- Request Backup
- restore very old website
- Ruby einrichten
- Transfer Website
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Important questions about the root servers
My preferred operating system is not listed when ordering. Can other operating systems also be installed?
Basically all compatible operating systems can be installed. However, check with us in advance whether your operating system can be installed and used.
Are root servers delivered with 32 bit or 64 bit operating systems?
All root server packages are delivered with 64 bit operating systems. Exceptions to this are customer-specific wishes.
Do I have full root access to the server?
Yes, you have full root access to the server. Via the administration interface you can even access the server up to the BIOS. You can use various functions such as start, stop, console access, statistics and much more.
I no longer have network access to the server. What can I do? I don’t know
You can open your service package under admin.firestorm.ch and access the console of your server directly via the menu item Console, even if the network connection does not work.
My server has an urgent malfunction, what can I do?
Contact our support or our 24 hour hotline immediately. Please have your root access data ready for the server. We will be happy to assist you with your problems.
How much does the support cost at the root servers?
The first 10 minutes are free (except 24h Hotline). Subsequently, our normal fees are due (40 CHF per 1/4h).
Can I upgrade or downgrade at a later date?
You can upgrade to a larger package at any time. A downgrade is unfortunately not technically possible (due to file system problems). So that a smaller hard disk can be used for a downgrade, a downgrade is only possible with a new installation.
TipIn the
web administration you will find a statistic at the server service, so that you can observe the load of your server.
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