Support
We support you free of charge* with all questions about web hosting, domains and email as well as WordPress, Joomla and Typo3 installations. Personally and directly from Switzerland.
The fastest way to a solution
Open a ticket
Submit your request easily in our customer portal. We handle every single ticket personally and individually.
Submit a requestKnowledge base
Step-by-step guides and answers to the most frequent questions, available online around the clock.
Go to knowledge baseEmergency ticket
A disruption outside our business hours? Our emergency service will take care of it, subject to a charge.
Open emergency ticketRemote support
By arrangement, we simply look at your problem directly on your computer using remote support software.
Start TeamViewerPersonal
Every ticket is read personally and handled individually by our team, not by templates.
10 minutes free
The vast majority of requests are already fully solved within this period of time.*
Basic support
Mon to Fri from 8 am to 12 pm and 1 pm to 5 pm, for outages around the clock.
Hosting & domain at FireStorm
Optimally configured
Hosting and domains registered with us are optimally configured by our team so that everything runs fast, securely and smoothly.
One point of contact
You have just one point of contact for hosting and domain and do not need to coordinate anything between different providers.
Move your domain to us
For domains registered elsewhere, we cannot guarantee smooth operation. We recommend a domain transfer to FireStorm.
Support matrix: which services our support covers
Dienstleistung durch FireStorm
Hosting
Domain
Hosting & Domain
= Basis Support inbegriffen
Hosting
Domain
Hosting & Domain
Support & emergency service
Basic support
For all our customers,
during office hours.
during office hours
per started quarter hour
1:00 pm to 5:00 pm
24/7 emergency
- Incl. 30 minutesCHF 250.-
- Each further 30 minCHF 80.-
- With subscriptionincluded
Applies to call-outs outside business hours, per incident.
Open emergency ticketTicket packs
- 5 ticketsCHF 1'200.-
- 10 ticketsCHF 2'250.-
- 15 ticketsCHF 3'150.-
The tickets remain valid for 5 years from the date of purchase.
View packsSubscription
- BronzeCHF 250.-
- SilverCHF 800.-
- GoldCHF 1'500.-
Per month, priority handling without any per-incident billing.
Compare plansProgramming
- TechnicianCHF 180.-
- Subscribers160.- to 140.-
- SpecialistCHF 360.-
A specialist with a team for complex projects, no discount.
Request a quoteQuestions about support
Is FireStorm support free of charge?
During office hours, the first 10 minutes are free of charge for you. After that, support costs CHF 45.00 per started quarter hour. However, the vast majority of requests are already solved within 10 minutes.
When is FireStorm support available?
We are there for you Monday to Friday from 8:00 am to 12:00 pm and from 1:00 pm to 5:00 pm. For disruptions outside these hours, our paid emergency service helps you quickly and easily via an emergency ticket.
How do I open a support ticket?
Simply log in to the customer portal at admin.firestorm.ch and click «Submit a request». Then select the affected product and describe your request. Every ticket is handled by us personally and individually.
What does the emergency service cost outside office hours?
An emergency call-out costs CHF 250.- including 30 minutes, each additional half hour CHF 80.-. Alternatively, there are emergency ticket packs from CHF 1'200.- or a support subscription at a fixed monthly price.
Which support subscriptions does FireStorm offer?
We offer Bronze for CHF 250.-, Silver for CHF 800.- and Gold for CHF 1'500.- per month. With a subscription, your requests are prioritised and handled without per-incident billing, even outside office hours.
Does FireStorm take on programming and adjustments?
As a rule, you manage your product yourself. Our technicians take on adjustments for CHF 180.- per hour, less with a subscription. Complex tasks are handled by a specialist with a team for CHF 360.- per hour.
We take time for you.
Describe your request and we will get back to you personally.