You want smooth operation?
Hosting & Domain at FireStorm
Support Matrix
Why is it advantageous to run hosting space and domain registration through FireStorm?Answer: Hosting and domain names registered with us are optimally configured by us so that the services can function as quickly and smoothly as possible. In addition, the customer benefits from having just one point of contact for hosting and domain names.For domain names that are not registered with us, FireStorm cannot guarantee smooth operation. If accessibility & support services are important to you, we recommend transferring the domain name to FireStorm.Below you will find a support matrix showing which services our support covers:
Dienstleistung durch FireStorm
Hosting
Domain
Hosting & Domain
= Basis Support inbegriffen
Hosting
Domain
Hosting & Domain
* Support is free of charge for the first 10 minutes, during office hours (8:00 am to 12:00 pm and 1:00 pm to 5:00 pm). From the 10th minute onwards, CHF 45.00 is charged per started 1/4 hour. Normally, the vast majority of requests are answered within 10 minutes. Outside business hours, additional separate rates apply according to the emergency service.
Emergency support costs outside business hours
Pay-per-incident: CHF 250.- per emergency call-out (including 30 minutes), each additional half hour CHF 80.-
Emergency tickets pack: 5 tickets CHF 1’200.-, 10 tickets CHF 2’250.-, 15 tickets CHF 3’150.-, valid for 5 years
Support subscription: from CHF 4’500.-/month, priority handling without per-incident billing