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Support
We support you free of charge with all questions about webhosting, WordPress, Joomla or Typo3 installations.*
Phone 0844 300 200
International: +49 221 67 77 07 01
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Hosting & Domain at FireStorm
Support-Matrix
Why is it advantageous to run hosting space and domain registration via FireStorm?
Answer: Hosting and domain names registered with us are optimally configured by us so that the services can function as quickly and flawlessly as possible. In addition, the customer benefits from only one contact person for hosting and domain names.
For domain names that are not registered with us, FireStorm cannot ensure proper operation. If accessibility & support services are important to you, we recommend transferring the domain name to FireStorm.
Below you will find a support matrix which shows which services our support covers:
Dienstleistung durch FireStorm
Hosting
Domain
Hosting & Domain
= Basis Support inbegriffen
Hosting
Domain
Hosting & Domain
* Support is free for the first 10 minutes, during office hours (from 8:00 am to 12:00 pm and from 1:00 pm to 5:00 pm). From 10 minutes on, CHF 40.00 per 1/4 hour is charged. Normally, the vast majority of inquiries are answered within 10 minutes. Outside business hours, additional special rates apply according to the emergency service / fault service.
Protect your website with important updates
Security updates
Urgent security update for Joomla!
All Joomla versions up to and including 3.4.7 have a security problem and must be updated immediately because any malicious code can be executed. Please make sure you have at least Joomla 3.4.8 installed! Websites on our latest hosting packages, which have activated the automatic update, are not affected!
Urgent security update for WordPress!
WordPress vulnerability allows content changes!
A vulnerability has been discovered in WordPress that allows an attacker to change content at will. The versions 4.7.0 and 4.7.1 are affected and most users are already protected thanks to the automatic update function of WordPress.