Emergency support costs

For emergency support outside office hours, FireStorm offers three options depending on how often you need it: pay per incident, emergency ticket packs, or a monthly support subscription. This overview helps you find the option that fits you best.

Option	Cost	Commitment	Best for
Pay per incident	CHF 250.- per incident (includes 30 minutes), each additional half hour CHF 80.-	No upfront payment, no commitment	Rare, one-off emergencies
Emergency ticket pack	5 tickets CHF 1’200.-, 10 tickets CHF 2’250.-, 15 tickets CHF 3’150.-	One-time purchase, valid for 5 years, no ongoing commitment	Occasional to regular need without a subscription
Support subscription	Bronze CHF 4’500.-/month, Silver CHF 8’000.-/month, Gold CHF 15’000.-/month	Ongoing monthly subscription	Very frequent, ongoing need (from about 20 requests per month)

Pay per incident

Without any upfront payment, you pay CHF 250.- per emergency call-out (including the first 30 minutes), each additional half hour costs CHF 80.-. Ideal if you only need emergency support occasionally.

Report an emergency now

Emergency ticket packs

A pack lets you stock up on discounted emergency call-outs in advance: 5 tickets for CHF 1’200.-, 10 tickets for CHF 2’250.-, or 15 tickets for CHF 3’150.-. Tickets are valid for 5 years from the purchase date and are redeemed automatically and free of charge on your next call-out, you don’t need to select anything extra. Ideal if you need emergency support occasionally to regularly but don’t want to commit to an ongoing subscription.

Buy an emergency ticket pack

Support subscription

If you use emergency support very often, a monthly support subscription is usually the better choice: no more pay-per-incident billing, priority handling. Bronze (CHF 4’500.- per month) is worthwhile from about 20 requests per month, Silver (CHF 8’000.- per month) additionally offers a shorter response time and a dedicated contact person, Gold (CHF 15’000.- per month) additionally offers top priority and 24/7 direct availability.

Set up a support subscription