Credit rules: choose what your credit is used for

With the credit rules you choose in the customer portal which product categories your credit is automatically applied to on invoices. This way your credit stays reserved for domain renewals, for example, while you pay hosting and server invoices as usual.

What the credit rules do

Without rules, available credit is automatically applied to every new invoice. With the rules you decide per category:

• Enabled: items in this category are paid with credit automatically, as long as credit is available.
• Disabled: items in this category remain open. You pay them as usual.

By default all six categories are enabled.

The six categories

• Domains: domain registrations, renewals and transfers as well as DNS products
• Web hosting and e-mail: web hosting packages, cloud hosting, reseller hosting, SiteDesigner, e-mail packages and OfficeMail
• Servers: root servers, VPS, server housing, Plesk licences and server add-ons such as backup, managed service or additional IP addresses
• Microsoft 365: Microsoft 365, Office 365, Exchange Online and SharePoint
• SSL certificates: all SSL certificates
• Other products: everything that does not fit any other category, for example SMS gateway, support subscriptions, manually entered items, invoice delivery by post and reminder fees

How to set the rules

1. Log in to the customer portal and open Invoices > Add Funds.
2. Scroll to the panel Use credit for.
3. Untick every category your credit should not be used for.
4. Click Save. The confirmation appears directly in the panel.

What happens with mixed invoices

If an invoice contains items from several categories, only the enabled share is paid with credit. Example: an invoice lists a server for CHF 120.00 and a domain renewal for CHF 16.00. If “Servers” is disabled and “Domains” is enabled, CHF 16.00 is covered by credit. The remaining CHF 120.00 stays open and you pay it as usual.

When the rules apply

The rules apply to all new invoices from the moment you save them and to the automatic application that takes place shortly before an open invoice is due. Credit that has already been applied is not reversed. If you still want to pay an open invoice with credit, you can do so at any time in the invoice view with “Apply credit”.

Note for domain resellers

With a domain reseller package the “Domains” category always stays enabled, because the renewals of your domains are settled directly from the credit. You set all other categories as you like. This keeps your credit reserved for the domains while you pay the other services by invoice.

Frequently asked questions

Does anything change if I do not set anything?
No. As long as all categories are enabled, your credit is applied to every invoice as before.

How do I top up credit?
See the article Top up credit.

Can I change the rules at any time?
Yes. Every change applies immediately to new invoices.