Reminder

Why is there a reminder fee?

We assume that the invoice will always be paid on time on the due date and that we will not incur any additional costs when you pay the invoice. For this reason we also waive the small quantity surcharge. If the invoice is not paid on time, we will start sending you reminders. A reminder fee will be charged for our additional work, regardless of the invoice amount. The reminder fee partly covers the following additional work: renewed manual check of the payment history, payment slip, stationery, envelope, stamp, print & ink, packing, going to the post office and so on. If you are not able to pay the invoice on time, please contact us before the due date. If necessary, we can arrange for a reminder stop so that no additional work is required. We also offer payment by instalments.

What happens if I do not pay even after the reminder?

If we still do not receive a payment after our reminder, we will block your customer account and discontinue or delete our services. You will then no longer be able to access our services and you must also expect to lose your domain name and all your data. Please note that even if your domain name is deleted, you still have to pay the invoice! Afterwards we will transfer the outstanding debt to our debt collection office. They will then take care of the case and if necessary initiate debt collection. In order to prevent this from happening, please contact us before the due date of the invoice so that we can work out a payment plan together.