Emergency support costs
22.08.2026
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Administration
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ShopDesigner
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SiteDesigner
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- 01 Adding and moving content
- 02 Colors and fonts
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- 04 Use a stock image
- 05 change an image
- 06 Add page
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- 09 Site analytics
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Technical
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Webhosting
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- Bugfix: Wordpress does not work anymore
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- Check website for viruses
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Emergency support costs
For emergency support outside office hours, FireStorm offers three options depending on how often you need it: pay per incident, emergency ticket packs, or a monthly support subscription. This overview helps you find the option that fits you best.
| Option | Cost | Commitment | Best for |
|---|---|---|---|
| Pay per incident | CHF 250.- per incident (includes 30 minutes), each additional half hour CHF 80.- | No upfront payment, no commitment | Rare, one-off emergencies |
| Emergency ticket pack | 5 tickets CHF 1’200.-, 10 tickets CHF 2’250.-, 15 tickets CHF 3’150.- | One-time purchase, valid for 5 years, no ongoing commitment | Occasional to regular need without a subscription |
| Support subscription | Bronze CHF 250.-/month, Silver CHF 800.-/month, Gold CHF 1’500.-/month | Ongoing monthly subscription | Regular, ongoing need (worth it from just one request per month) |
Pay per incident
Without any upfront payment, you pay CHF 250.- per emergency call-out (including the first 30 minutes), each additional half hour costs CHF 80.-. Ideal if you only need emergency support occasionally.
Emergency ticket packs
A pack lets you stock up on discounted emergency call-outs in advance: 5 tickets for CHF 1’200.-, 10 tickets for CHF 2’250.-, or 15 tickets for CHF 3’150.-. Tickets are valid for 5 years from the purchase date and are redeemed automatically and free of charge on your next call-out, you don’t need to select anything extra. Ideal if you need emergency support occasionally to regularly but don’t want to commit to an ongoing subscription.
Support subscription
If you use emergency support regularly, a monthly support subscription is the better choice: no more pay-per-incident billing, priority handling. Bronze (CHF 250.- per month) is worthwhile from just one request per month, Silver (CHF 800.- per month) additionally offers a shorter response time and a dedicated contact person, Gold (CHF 1’500.- per month) additionally offers top priority and 24/7 direct availability.