Support Wissensdatenbank

Below you will find some responses regarding infrastructure, availability, DNS, backups, services, and administration.

Infrastructure & Standards

Can you confirm that your hardware and network infrastructure meets current standards?
Yes. Our servers are assembled, operated, and monitored by our own team. We exclusively use modern server hardware, which is regularly checked and reviewed.

Which particular aspects of your infrastructure would you like to highlight?
In-house assembly and maintenance of server hardware, use of NVMe SSD storage systems, modern network infrastructure, 24/7 monitoring, Web Application Firewall, DDoS protection, daily backups, and operation using 100% renewable energy.

Do you operate your own servers and data centers?
Our servers are assembled by us and installed by our employees in a partner data center.

If not, at which provider or in which data center are your servers operated?
The servers are operated in a professional data center in Switzerland. The racks are exclusively rented by us (colocation).

Where are your server locations within Switzerland?
Switzerland (the exact location is not publicly disclosed for security reasons).

Availability & Resilience

What uptime guarantee (SLA) do you offer?
There is no formal uptime guarantee (SLA). In practice, however, there are hardly any unplanned outages.

Are there guaranteed disaster recovery times?
No. Recovery times depend on the specific situation and therefore cannot be guaranteed.

Which redundancy mechanisms are in place?
RAID systems, redundant network connections, UPS, and emergency power supply within the data center.

DNS Infrastructure

How many name servers do you operate for DNS management?
4

Are the name servers geographically separated?
Yes, within Switzerland.

Do you operate the name servers yourself or use external providers?
The name servers are operated in-house.

Do you support DNSSEC?
Yes.

Backup & Data Management

How are backups performed?
Daily backups with a retention period of up to 60 days. Restoration is available via support.

Are backups stored in geographically separate locations?
No

Are customized backup strategies available?
Yes, customized backup strategies are possible by arrangement and can also be configured via the hosting administration interface (Plesk), depending on requirements.

Swiss Hosting – Label & Contractual Compliance

Are you an official holder of the “Swiss Hosting” label by swiss made software?
Yes.

Are you willing to join the “Swiss Hosting” label?
Already a label holder.

Are you willing to sign the official “Swiss Hosting Contract for Hosting Partners”?
Already a label holder.

Can you confirm that all data is stored and processed exclusively in Switzerland?
Yes.

Can you confirm that Swiss law applies exclusively to all hosting services?
Yes.

Can you confirm that your company headquarters are located in Switzerland?
Yes.

Are all service activities (support, operations, maintenance) carried out entirely in Switzerland?
Yes.

Do you use subcontractors? If so, are they also fully based in Switzerland?
No.

Services & Administration

DNS management (A, AAAA, MX, TXT, CNAME, SRV, SPF, DKIM, DMARC)
Yes.

Domain and subdomain management
Yes.

Web hosting: HTTP and HTTPS (SSL/TLS certificates)
Yes.

FTP and FTPS
Yes.

Email: IMAP and SMTP (authentication, TLS, spam filtering)
Yes.

WebDAV (CardDAV and CalDAV)
Yes.

IIS / ASP.NET
Yes. Further details are available upon request, as many individual configuration options are possible.

MS SQL Server
Yes, can be installed on Windows root servers. Administration is typically handled by the customer via Remote Desktop; Firestorm provides installation only.