{"id":31377,"date":"2026-08-19T21:27:50","date_gmt":"2026-08-19T19:27:50","guid":{"rendered":"https:\/\/www.firestorm.ch\/?p=31377"},"modified":"2026-08-19T19:29:20","modified_gmt":"2026-08-19T19:29:20","slug":"nuovo-portale-ticket-area-clienti","status":"publish","type":"post","link":"https:\/\/www.firestorm.ch\/it\/news\/nuovo-portale-ticket-area-clienti\/","title":{"rendered":"Tutte le richieste in un unico posto: il tuo nuovo portale supporto"},"content":{"rendered":"<p>Via chat, e-mail, telefono o modulo ticket: finora le tue richieste al nostro supporto erano distribuite su canali diversi, il che rendeva pi\u00f9 difficile tenerne traccia. Questo ora cambia. Tutte le richieste confluiscono ora centralmente da noi, vengono ordinate in modo pulito e gestite in base all&#8217;urgenza, indipendentemente dal canale con cui ci raggiungono.<\/p>\n<p>Perch\u00e9 anche tu possa avere la stessa visione d&#8217;insieme del nostro team, da ora hai il tuo nuovo <strong>portale supporto<\/strong> personale. Lo trovi nell&#8217;area clienti sotto <strong>Support<\/strong>, oppure direttamente su <a href=\"https:\/\/admin.firestorm.ch\/tickets.php\" target=\"_blank\" rel=\"noopener\">admin.firestorm.ch\/tickets.php<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<h5 style=\"text-align: center\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/newsbeitrag.firestorm.ch\/uploads\/img_1787167260_headset_19830930.jpg\" alt=\"Cuffie e telefono del supporto negli uffici FireStorm\" width=\"600\"><\/h5>\n<p>&nbsp;<\/p>\n<div style=\"display: flex; flex-wrap: wrap; gap: 22px; margin: 26px 0;\">\n<div style=\"flex: 1 1 300px; display: flex; gap: 14px; align-items: flex-start;\"><img decoding=\"async\" style=\"flex-shrink: 0; border-radius: 12px;\" src=\"https:\/\/newsbeitrag.firestorm.ch\/uploads\/img_1787167088_channels.png\" alt=\"Icona per i canali di comunicazione unificati\" width=\"54\" height=\"54\" \/><\/p>\n<div><strong style=\"display: block; margin-bottom: 4px;\">Un&#8217;unica casella per tutti i canali<\/strong>Che sia chat, telefono o e-mail, le tue richieste arrivano centralmente da noi e non si perdono pi\u00f9.<\/div>\n<\/div>\n<div style=\"flex: 1 1 300px; display: flex; gap: 14px; align-items: flex-start;\"><img decoding=\"async\" style=\"flex-shrink: 0; border-radius: 12px;\" src=\"https:\/\/newsbeitrag.firestorm.ch\/uploads\/img_1787167088_priority.png\" alt=\"Icona per la gestione prioritaria\" width=\"54\" height=\"54\" \/><\/p>\n<div><strong style=\"display: block; margin-bottom: 4px;\">Priorit\u00e0 chiare<\/strong>Le richieste urgenti vengono riconosciute come tali e gestite per prime, indipendentemente dal canale con cui arrivano.<\/div>\n<\/div>\n<div style=\"flex: 1 1 300px; display: flex; gap: 14px; align-items: flex-start;\"><img decoding=\"async\" style=\"flex-shrink: 0; border-radius: 12px;\" src=\"https:\/\/newsbeitrag.firestorm.ch\/uploads\/img_1787167088_history.png\" alt=\"Icona per la cronologia completa del ticket\" width=\"54\" height=\"54\" \/><\/p>\n<div><strong style=\"display: block; margin-bottom: 4px;\">Cronologia completa<\/strong>Ogni risposta, scritta online nel portale o direttamente via e-mail, compare nello stesso ticket. Niente va perso.<\/div>\n<\/div>\n<div style=\"flex: 1 1 300px; display: flex; gap: 14px; align-items: flex-start;\"><img decoding=\"async\" style=\"flex-shrink: 0; border-radius: 12px;\" src=\"https:\/\/newsbeitrag.firestorm.ch\/uploads\/img_1787167088_attach.png\" alt=\"Icona per gli allegati\" width=\"54\" height=\"54\" \/><\/p>\n<div><strong style=\"display: block; margin-bottom: 4px;\">Allega file direttamente<\/strong>Screenshot o PDF possono essere inviati comodamente insieme alla tua risposta, fino a 20 MB per risposta.<\/div>\n<\/div>\n<\/div>\n<h2 style=\"margin-top: 1.4em;\">Come funziona<\/h2>\n<p>Sotto <strong>I miei ticket<\/strong> vedi a colpo d&#8217;occhio tutte le tue richieste precedenti, con oggetto, numero di ticket e data. Un clic su un ticket apre l&#8217;intera conversazione con il nostro team, proprio come conosci da una chat.<\/p>\n<p>&nbsp;<\/p>\n<h5 style=\"text-align: center;\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/newsbeitrag.firestorm.ch\/uploads\/img_1787167260_liste_497ec342.png\" alt=\"La lista dei ticket nell'area clienti con tutte le richieste precedenti\" width=\"900\" \/>Tutti i tuoi ticket a colpo d&#8217;occhio, con numero di ticket e data<\/h5>\n<p>&nbsp;<\/p>\n<p>Puoi rispondere direttamente nel portale, senza passare dal tuo programma di posta. E se preferisci il modo consueto: rispondere direttamente via e-mail funziona ancora altrettanto bene, la risposta finisce automaticamente nello stesso ticket di una risposta inviata dal portale.<\/p>\n<p>&nbsp;<\/p>\n<h5 style=\"text-align: center;\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/newsbeitrag.firestorm.ch\/uploads\/img_1787167260_verlauf_4bf1ba96.png\" alt=\"La vista della conversazione di un ticket con la funzione di risposta\" width=\"900\" \/>La cronologia completa a colpo d&#8217;occhio, rispondi direttamente allegando file<\/h5>\n<p>&nbsp;<\/p>\n<h2 style=\"margin-top: 1.4em;\">Tutto in un unico posto nel centro assistenza<\/h2>\n<p>Per questo abbiamo rinnovato anche la panoramica del supporto nell&#8217;area clienti. Da l\u00ec raggiungi la banca dati delle conoscenze, puoi aprire un nuovo ticket, avviare subito un ticket d&#8217;emergenza se necessario, oppure informarti sul nostro abbonamento di supporto. I tuoi ultimi ticket compaiono direttamente su questa stessa pagina.<\/p>\n<p>&nbsp;<\/p>\n<h5 style=\"text-align: center;\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/newsbeitrag.firestorm.ch\/uploads\/img_1787167260_supportseite_2c43cf2f.png\" alt=\"La nuova panoramica del supporto nell'area clienti\" width=\"900\" \/>La nuova panoramica del supporto: banca dati delle conoscenze, crea un ticket, ticket d&#8217;emergenza e i tuoi ultimi ticket a colpo d&#8217;occhio<\/h5>\n<p>&nbsp;<\/p>\n<p>Indipendentemente da come ci contatti, la tua richiesta \u00e8 in buone mani e viene gestita in modo trasparente. Dai subito un&#8217;occhiata al tuo <a href=\"https:\/\/admin.firestorm.ch\/tickets.php\" target=\"_blank\" rel=\"noopener\">portale supporto<\/a>, aspettiamo il tuo riscontro con piacere.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Via chat, e-mail, telefono o modulo ticket: finora le tue richieste al nostro supporto erano distribuite su canali diversi, il che rendeva pi\u00f9 difficile tenerne traccia. Questo ora cambia. Tutte le richieste confluiscono ora centralmente da noi, vengono ordinate in modo pulito e gestite in base all&#8217;urgenza, indipendentemente dal canale con cui ci raggiungono. Perch\u00e9 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":31378,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_relevanssi_hide_post":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[7416],"tags":[19204,19257,19256],"class_list":["post-31377","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-novita-it","tag-area-clienti","tag-sistema-ticket","tag-support-it2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Nuovo portale supporto nell&#039;area clienti | FireStorm<\/title>\n<meta name=\"description\" content=\"Chat, e-mail, telefono o ticket: tutte le richieste ora confluiscono centralmente. 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Questo ora cambia. Tutte le richieste confluiscono ora centralmente da noi, vengono ordinate in modo pulito e gestite in base all&#8217;urgenza, indipendentemente dal canale con cui ci raggiungono. Perch\u00e9&hellip;","_links":{"self":[{"href":"https:\/\/www.firestorm.ch\/it\/wp-json\/wp\/v2\/posts\/31377","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.firestorm.ch\/it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.firestorm.ch\/it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.firestorm.ch\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.firestorm.ch\/it\/wp-json\/wp\/v2\/comments?post=31377"}],"version-history":[{"count":1,"href":"https:\/\/www.firestorm.ch\/it\/wp-json\/wp\/v2\/posts\/31377\/revisions"}],"predecessor-version":[{"id":31385,"href":"https:\/\/www.firestorm.ch\/it\/wp-json\/wp\/v2\/posts\/31377\/revisions\/31385"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.firestorm.ch\/it\/wp-json\/wp\/v2\/media\/31378"}],"wp:attachment":[{"href":"https:\/\/www.firestorm.ch\/it\/wp-json\/wp\/v2\/media?parent=31377"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.firestorm.ch\/it\/wp-json\/wp\/v2\/categories?post=31377"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.firestorm.ch\/it\/wp-json\/wp\/v2\/tags?post=31377"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}