{"id":5847,"date":"2017-04-18T09:12:02","date_gmt":"2017-04-18T09:12:02","guid":{"rendered":"https:\/\/dev.firestorm.ch\/support\/"},"modified":"2026-10-27T22:51:42","modified_gmt":"2026-10-27T22:51:42","slug":"support","status":"publish","type":"page","link":"https:\/\/www.firestorm.ch\/fr\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]<style>\n.fsts{--b:#197dc8;--bd:#0f5f9c;--ink:#1d1d1b;--tx:#636362;--g:#eeeeee;--l:#dce4ea;--ok:#2e9e5b;--warn:#d0302f;font-family:Ubuntu,sans-serif;color:var(--tx)}\n.fsts *{box-sizing:border-box}\n.fsts-wrap{max-width:1170px;margin:0 auto;padding:0 20px}\n.fsts h1,.fsts h2,.fsts h3{color:var(--ink);text-transform:uppercase;margin:0}\n.fsts-eyebrow{display:block;color:var(--b);text-transform:uppercase;font-weight:500;font-size:16px;letter-spacing:.04em;margin-bottom:10px}\n.fsts-sec{padding:80px 0}\n.fsts-grey{background:var(--g)}\n.fsts-head{text-align:center;max-width:760px;margin:0 auto 48px}\n.fsts-head h2{font-size:30px;font-weight:500;line-height:1.25}\n.fsts-btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:13px 26px;font-size:16px;line-height:1.2;text-decoration:none!important;border:2px solid var(--b);background:var(--b);color:#fff!important;transition:background .2s,color .2s}\n.fsts-btn:hover{background:var(--bd);border-color:var(--bd)}\n.fsts-btn.ghost{background:transparent;color:var(--b)!important}\n.fsts-btn.ghost:hover{background:var(--b);color:#fff!important}\n\/* Hero *\/\n.fsts-hero{background:var(--g);padding:70px 0 80px;overflow:hidden}\n.fsts-hero .fsts-wrap{display:grid;grid-template-columns:1.1fr .9fr;gap:60px;align-items:center}\n.fsts-hero h1{font-size:54px;font-weight:600;line-height:1.05;margin-bottom:22px}\n.fsts-hero p{font-size:21px;font-weight:300;line-height:1.6;margin:0 0 32px;color:var(--tx)}\n.fsts-btns{display:flex;gap:14px;flex-wrap:wrap}\n.fsts-hero-svg{width:100%;max-width:400px;height:auto;display:block;margin:0 auto}\n\/* Status *\/\n.fsts-status-sec{padding:0;margin-top:-40px;position:relative;z-index:2}\n.fsts-status{background:#fff;display:grid;grid-template-columns:auto 1fr auto;gap:24px;align-items:center;padding:26px 32px;border-left:6px solid var(--ok);box-shadow:0 10px 30px rgba(29,29,27,.08)}\n.fsts-status.alert{border-left-color:var(--warn)}\n.fsts-status-ico{width:56px;height:56px;border-radius:50%;display:flex;align-items:center;justify-content:center;background:#e4f4ea;color:var(--ok)}\n.fsts-status.alert .fsts-status-ico{background:#fbe5e5;color:var(--warn)}\n.fsts-status-lbl{font-size:13px;text-transform:uppercase;letter-spacing:.06em;color:var(--tx);font-weight:500}\n.fsts-status-txt{font-size:20px;color:var(--ink);font-weight:500;margin-top:2px;line-height:1.4}\n.fsts-status-txt p{margin:0 0 6px}\n.fsts-status-sub{font-size:15px;margin-top:2px}\n.fsts-dot{display:inline-block;width:10px;height:10px;border-radius:50%;background:var(--ok);margin-right:8px;box-shadow:0 0 0 4px #e4f4ea;vertical-align:middle}\n.fsts-status.alert .fsts-dot{background:var(--warn);box-shadow:0 0 0 4px #fbe5e5}\n\/* Karten *\/\n.fsts-grid{display:grid;gap:24px}\n.fsts-g4{grid-template-columns:repeat(4,1fr)}\n.fsts-g3{grid-template-columns:repeat(3,1fr)}\n.fsts-card{background:#fff;border:1px solid var(--l);border-top:4px solid var(--b);padding:34px 26px 28px;text-align:center;display:flex;flex-direction:column;align-items:center;transition:transform .2s,box-shadow .2s}\n.fsts-card:hover{transform:translateY(-4px);box-shadow:0 14px 30px rgba(29,29,27,.09)}\n.fsts-circle{width:72px;height:72px;border-radius:50%;background:var(--b);color:#fff;display:flex;align-items:center;justify-content:center;margin-bottom:20px;box-shadow:0 0 0 8px #e3eef8}\n.fsts-card h3{font-size:18px;font-weight:500;margin-bottom:12px}\n.fsts-card p{font-size:16px;line-height:1.6;margin:0 0 22px;flex-grow:1}\n.fsts-card .fsts-btn{width:100%;padding:11px 14px;font-size:15px}\n\/* Band *\/\n.fsts-band{background:var(--b);color:#fff;padding:56px 0}\n.fsts-fact{text-align:center;padding:0 16px}\n.fsts-fact .fsts-circle{background:#fff;color:var(--b);box-shadow:0 0 0 8px rgba(255,255,255,.18);margin:0 auto 18px}\n.fsts-fact h3{color:#fff;font-size:19px;font-weight:500;margin-bottom:8px}\n.fsts-fact p{font-size:16px;line-height:1.55;margin:0;color:#e3eef8}\n\/* Matrix *\/\n.fsts-point{display:flex;gap:18px;align-items:flex-start;background:#fff;padding:26px;border:1px solid var(--l)}\n.fsts-point .fsts-sq{flex:0 0 52px;height:52px;background:#e3eef8;color:var(--b);display:flex;align-items:center;justify-content:center}\n.fsts-point h3{font-size:16px;font-weight:500;margin-bottom:6px}\n.fsts-point p{font-size:15px;line-height:1.6;margin:0}\n.fsts-table{background:#fff;border:1px solid var(--l);padding:36px 40px 20px;margin-top:40px}\n.fsts-table-title{display:flex;align-items:center;gap:12px;font-size:18px;color:var(--ink);text-transform:uppercase;font-weight:500;margin:0 0 28px}\n.fsts-table-title .fsts-ico{color:var(--b)}\n.fsts-table .wk-packages-comparison-box,.fsts-table .wk-packages-comparison{margin-bottom:0!important;padding-bottom:0!important}\n.fsts-table .wpb_content_element{margin-bottom:0!important}\n.fsts-table .wk-header-table-inner{display:flex;align-items:center;flex-wrap:wrap;padding:14px 0;border-bottom:2px solid var(--l)}\n.fsts-table .wk-header-table-inner h3{margin:0!important;font-size:16px}\n.fsts-table .wk-header-table-box:last-child .wk-header-table-inner,.fsts-table .bottom{border-bottom:0;border-top:2px solid var(--l)}\n.fsts-table .simple-table .vc_row.odd{background:#f7f9fb}\n\/* Preise *\/\n.fsts-price{text-align:left;align-items:stretch}\n.fsts-price .fsts-top{display:flex;align-items:center;gap:14px;margin-bottom:18px}\n.fsts-price .fsts-sq{flex:0 0 48px;height:48px;background:var(--b);color:#fff;display:flex;align-items:center;justify-content:center}\n.fsts-price h3{font-size:16px;margin:0;line-height:1.3}\n.fsts-amount{font-size:26px;font-weight:600;color:var(--ink);margin-bottom:12px;white-space:nowrap}\n.fsts-price p{font-size:14px;margin:0;line-height:1.55;flex-grow:0}\n.fsts-rows{list-style:none;margin:0 0 16px!important;padding:0!important;flex-grow:1}\n.fsts-rows li{display:flex;justify-content:space-between;align-items:baseline;gap:10px;padding:9px 0!important;margin:0!important;border-bottom:1px dashed var(--l);font-size:15px;line-height:1.35;list-style:none!important}\n.fsts-rows li:before{display:none!important}\n.fsts-rows li:first-child{border-top:1px dashed var(--l)}\n.fsts-rows strong{color:var(--ink);font-weight:500;white-space:nowrap}\n.fsts-links{display:flex;justify-content:center;gap:14px;flex-wrap:wrap;margin-top:36px}\n.fsts-note{max-width:900px;margin:40px auto 0;font-size:14px;line-height:1.7;background:#fff;border:1px solid var(--l);border-left:4px solid var(--b);padding:18px 22px}\n.fsts-g2{grid-template-columns:repeat(2,1fr);align-items:start}\n.fsts-faq{background:#fff;border:1px solid var(--l);border-left:4px solid var(--b)}\n.fsts-faq summary{list-style:none;cursor:pointer;display:flex;align-items:center;justify-content:space-between;gap:16px;padding:20px 22px}\n.fsts-faq summary::-webkit-details-marker{display:none}\n.fsts-faq summary h3{font-size:16px;font-weight:500;text-transform:none;line-height:1.4;margin:0}\n.fsts-plus{flex:0 0 28px;height:28px;border-radius:50%;background:#e3eef8;position:relative}\n.fsts-plus:before,.fsts-plus:after{content:\"\";position:absolute;left:50%;top:50%;width:12px;height:2px;background:var(--b);transform:translate(-50%,-50%)}\n.fsts-plus:after{transform:translate(-50%,-50%) rotate(90deg);transition:transform .2s}\n.fsts-faq[open] .fsts-plus:after{transform:translate(-50%,-50%) rotate(0)}\n.fsts-faq p{margin:0;padding:0 22px 20px;font-size:15px;line-height:1.65;text-align:justify}\n.fsts-std{display:grid;grid-template-columns:1.6fr 1fr 1fr 1fr;background:#fff;border:1px solid var(--l);border-top:4px solid var(--b);margin-bottom:24px}\n.fsts-std-main{display:flex;align-items:center;gap:20px;padding:28px}\n.fsts-std-main .fsts-circle{margin:0;flex:0 0 72px}\n.fsts-std-main h3{font-size:16px;margin:0 0 4px}\n.fsts-std-main .fsts-amount{margin:0 0 4px;font-size:24px;white-space:normal}\n.fsts-std-main p{margin:0;font-size:14px;line-height:1.5}\n.fsts-std-stat{display:flex;flex-direction:column;justify-content:center;align-items:center;text-align:center;padding:24px 10px;border-left:1px solid var(--l)}\n.fsts-std-stat strong{font-size:24px;font-weight:600;color:var(--b);margin-bottom:6px;line-height:1.2}\n.fsts-std-stat span{font-size:14px;line-height:1.5;white-space:nowrap}\n.fsts-price .fsts-btn{margin-top:18px}\n\/* CTA *\/\n.fsts-cta{background:var(--ink);color:#fff;padding:64px 0;position:relative;overflow:hidden}\n.fsts-cta .fsts-wrap{display:flex;align-items:center;justify-content:space-between;gap:30px;position:relative;z-index:1}\n.fsts-cta h2{color:#fff;font-size:30px;font-weight:500;margin-bottom:8px}\n.fsts-cta p{margin:0;font-size:18px;color:#cfd6dd}\n.fsts-cta-deco{position:absolute;left:-120px;top:50%;width:360px;height:360px;transform:translateY(-50%);opacity:.12}\n@media (max-width:991px){\n .fsts-table .box-inner{margin:0!important}\n .fsts-table .outer-table,.fsts-table .table{display:block!important;width:100%!important;overflow:visible!important}\n .fsts-table .wk-label-inner{width:auto!important;display:inline!important;font-size:14px!important;line-height:1.35!important}\n .fsts-table .table>.vc_row,.fsts-table .wk-header-table-inner{width:100%!important}\n .fsts-table .table>.vc_row>.wk-label{line-height:1.35!important;padding-right:10px!important}\n .fsts-table .pakets-options-table{width:100%!important;transform:none!important;margin:0!important}\n .fsts-table .wk-header-table-inner,.fsts-table .table>.vc_row{display:flex!important;align-items:center;margin:0!important;flex-wrap:nowrap}\n .fsts-table .table>.vc_row{padding:10px 0}\n .fsts-table .pakets-comparison-headers-legend-box,.fsts-table .table>.vc_row>.wk-label{display:block!important;flex:0 0 44%;max-width:44%;width:auto!important;border-top:0!important;text-align:left!important;padding:0 8px!important;font-size:14px!important}\n .fsts-table .wk-header-table-inner>.vc_col-md-7,.fsts-table .table>.vc_row>.wk-options{flex:0 0 56%;max-width:56%;width:auto!important;padding:0!important;overflow:visible!important}\n .fsts-table .wk-headers-row,.fsts-table .pakets-options{display:flex!important;margin:0!important;padding:0!important;transform:none!important;width:100%!important}\n .fsts-table .wk-headers-row>.wk-package,.fsts-table .pakets-options>.wk-package{display:block!important;flex:1 1 33.33%;width:33.33%!important;max-width:33.33%;float:none!important;padding:0 2px!important;font-size:16px!important;left:auto!important}\n .fsts-table .wk-header-table-inner h3{font-size:11px!important;line-height:1.25!important;text-transform:uppercase!important}\n .fsts-table-title .fsts-ico{flex:0 0 24px}\n}\n@media (max-width:1100px){.fsts-g4{grid-template-columns:repeat(2,1fr)}.fsts-std{grid-template-columns:repeat(3,1fr)}.fsts-std-main{grid-column:1\/-1;border-bottom:1px solid var(--l)}.fsts-std-stat:nth-child(2){border-left:0}}\n@media (max-width:900px){\n .fsts-hero .fsts-wrap{grid-template-columns:1fr;gap:30px;text-align:center}\n .fsts-hero-svg{max-width:300px}\n .fsts-btns{justify-content:center}\n .fsts-hero h1{font-size:42px}\n .fsts-g3,.fsts-g2{grid-template-columns:1fr}\n .fsts-band .fsts-g3{gap:36px}\n .fsts-cta .fsts-wrap{flex-direction:column;text-align:center}\n}\n@media (max-width:640px){\n .fsts-sec{padding:56px 0}\n .fsts-g4{grid-template-columns:1fr}\n .fsts-std{grid-template-columns:1fr}\n .fsts-std-stat{border-left:0;border-top:1px solid var(--l)}\n .fsts-hero{padding:44px 0 70px}\n .fsts-hero p{font-size:18px}\n .fsts-hero-svg{max-width:240px}\n .fsts-head h2,.fsts-cta h2{font-size:24px}\n .fsts-status{grid-template-columns:auto 1fr;padding:22px}\n .fsts-status .fsts-btn,.fsts-status .fsts-status-btns{grid-column:1\/-1}\n .fsts-table{padding:22px 14px 8px;overflow-x:auto}\n}\n<\/style>\n<div class=\"fsts\" lang=\"fr\">\n  <section class=\"fsts-hero\">\n    <div class=\"fsts-wrap\">\n      <div>\n        <span class=\"fsts-eyebrow\">Un support personnel pour ton h\u00e9bergement<\/span>\n        <h1>Support<\/h1>\n        <p>Nous t&#039;aidons gratuitement* pour toutes les questions concernant l&#039;h\u00e9bergement web, les domaines, l&#039;e-mail ainsi que les installations WordPress, Joomla et Typo3.<\/p>\n        <div class=\"fsts-btns\">\n          <a class=\"fsts-btn\" href=\"https:\/\/admin.firestorm.ch\/index.php?m=Services&#038;service=ticket\"><svg class=\"fsts-ico\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 5h16v11H9l-5 4z\"\/><path d=\"M8 9h8M8 12.5h5\"\/><\/svg>Envoyer une demande<\/a>\n          <a class=\"fsts-btn ghost\" href=\"https:\/\/www.firestorm.ch\/notfall\"><svg class=\"fsts-ico\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 3 2.5 20h19z\"\/><path d=\"M12 10v4.5\"\/><circle cx=\"12\" cy=\"17.3\" r=\".6\" fill=\"currentColor\"\/><\/svg>Ticket d&#039;urgence<\/a>\n        <\/div>\n      <\/div>\n      <div><svg class=\"fsts-hero-svg\" viewBox=\"0 0 400 400\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"200\" cy=\"200\" r=\"190\" fill=\"#e3eef8\" stroke=\"none\"\/><circle cx=\"200\" cy=\"200\" r=\"145\" fill=\"none\" stroke=\"#b9d5ee\" stroke-width=\"2\" stroke-dasharray=\"4 10\"\/><circle cx=\"200\" cy=\"200\" r=\"100\" fill=\"#cfe2f4\" stroke=\"none\"\/><circle cx=\"200\" cy=\"200\" r=\"72\" fill=\"#197dc8\" stroke=\"none\"\/><g transform=\"translate(160 160) scale(3.333)\" color=\"#ffffff\" stroke-width=\"1.5\"><path d=\"M4 14v-2a8 8 0 0 1 16 0v2\"\/><rect x=\"2.5\" y=\"13\" width=\"4\" height=\"6.5\" rx=\"1.5\"\/><rect x=\"17.5\" y=\"13\" width=\"4\" height=\"6.5\" rx=\"1.5\"\/><path d=\"M19.5 19.5c0 1.5-2 2.5-5 2.5\"\/><\/g><g><circle cx=\"97.5\" cy=\"97.5\" r=\"34\" fill=\"#ffffff\" stroke=\"#dce4ea\" stroke-width=\"2\"\/><g transform=\"translate(82.5 82.5) scale(1.25)\" color=\"#197dc8\"><path d=\"M4 5h16v11H9l-5 4z\"\/><path d=\"M8 9h8M8 12.5h5\"\/><\/g><\/g><g><circle cx=\"302.5\" cy=\"97.5\" r=\"34\" fill=\"#ffffff\" stroke=\"#dce4ea\" stroke-width=\"2\"\/><g transform=\"translate(287.5 82.5) scale(1.25)\" color=\"#197dc8\"><path d=\"M12 6c-2-1.5-5-2-8-1.5v14c3-.5 6 0 8 1.5 2-1.5 5-2 8-1.5v-14c-3-.5-6 0-8 1.5z\"\/><path d=\"M12 6v14\"\/><\/g><\/g><g><circle cx=\"97.5\" cy=\"302.5\" r=\"34\" fill=\"#ffffff\" stroke=\"#dce4ea\" stroke-width=\"2\"\/><g transform=\"translate(82.5 287.5) scale(1.25)\" color=\"#197dc8\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"12\" rx=\"1\"\/><path d=\"M8 20h8M12 16v4\"\/><path d=\"M9 10h6M13 8l2 2-2 2\"\/><\/g><\/g><g><circle cx=\"302.5\" cy=\"302.5\" r=\"34\" fill=\"#ffffff\" stroke=\"#dce4ea\" stroke-width=\"2\"\/><g transform=\"translate(287.5 287.5) scale(1.25)\" color=\"#197dc8\"><path d=\"M12 3 2.5 20h19z\"\/><path d=\"M12 10v4.5\"\/><circle cx=\"12\" cy=\"17.3\" r=\".6\" fill=\"currentColor\"\/><\/g><\/g><rect x=\"194\" y=\"4\" width=\"12\" height=\"12\" fill=\"#197dc8\" stroke=\"none\" transform=\"rotate(45 200 10)\"\/><rect x=\"384\" y=\"194\" width=\"12\" height=\"12\" fill=\"#197dc8\" stroke=\"none\" transform=\"rotate(45 390 200)\"\/><rect x=\"194\" y=\"384\" width=\"12\" height=\"12\" fill=\"#197dc8\" stroke=\"none\" transform=\"rotate(45 200 390)\"\/><rect x=\"4\" y=\"194\" width=\"12\" height=\"12\" fill=\"#197dc8\" stroke=\"none\" transform=\"rotate(45 10 200)\"\/><\/svg><\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"fsts-status-sec\">\n    <div class=\"fsts-wrap\">\n      <div class=\"fsts-status\">\n        <div class=\"fsts-status-ico\"><svg class=\"fsts-ico\" width=\"30\" height=\"30\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"m7.5 12.3 3 3 6-6.3\"\/><\/svg><\/div>\n        <div>\n          <div class=\"fsts-status-lbl\"><span class=\"fsts-dot\"><\/span>Messages actuels<\/div>\n                      <div class=\"fsts-status-txt\">Aucun message pour le moment.<\/div>\n                  <\/div>\n        <div class=\"fsts-btns fsts-status-btns\">\n                    <a class=\"fsts-btn\" href=\"https:\/\/status.firestorm.ch\/?lang=fr\" target=\"_blank\" rel=\"noopener\">V\u00e9rifier l&#039;\u00e9tat<\/a>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"fsts-sec\">\n    <div class=\"fsts-wrap\">\n      <div class=\"fsts-head\"><span class=\"fsts-eyebrow\">Comment nous t&#039;aidons<\/span><h2>Le chemin le plus rapide vers la solution<\/h2><\/div>\n      <div class=\"fsts-grid fsts-g4\">\n                <div class=\"fsts-card\">\n          <div class=\"fsts-circle\"><svg class=\"fsts-ico\" width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 5h16v11H9l-5 4z\"\/><path d=\"M8 9h8M8 12.5h5\"\/><\/svg><\/div>\n          <h3>Ouvrir un ticket<\/h3>\n          <p>Envoie ta demande dans le portail client. Nous traitons chaque ticket de mani\u00e8re personnelle et individuelle.<\/p>\n          <a class=\"fsts-btn\" href=\"https:\/\/admin.firestorm.ch\/index.php?m=Services&#038;service=ticket\">Envoyer une demande<\/a>\n        <\/div>\n                <div class=\"fsts-card\">\n          <div class=\"fsts-circle\"><svg class=\"fsts-ico\" width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 6c-2-1.5-5-2-8-1.5v14c3-.5 6 0 8 1.5 2-1.5 5-2 8-1.5v-14c-3-.5-6 0-8 1.5z\"\/><path d=\"M12 6v14\"\/><\/svg><\/div>\n          <h3>Centre d&#039;aide<\/h3>\n          <p>Des guides et des r\u00e9ponses aux questions les plus fr\u00e9quentes, disponibles en ligne pour toi \u00e0 toute heure.<\/p>\n          <a class=\"fsts-btn ghost\" href=\"https:\/\/www.firestorm.ch\/fr\/kb\">Lire les guides<\/a>\n        <\/div>\n                <div class=\"fsts-card\">\n          <div class=\"fsts-circle\"><svg class=\"fsts-ico\" width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 3 2.5 20h19z\"\/><path d=\"M12 10v4.5\"\/><circle cx=\"12\" cy=\"17.3\" r=\".6\" fill=\"currentColor\"\/><\/svg><\/div>\n          <h3>Ticket d&#039;urgence<\/h3>\n          <p>Une panne en dehors de nos heures de bureau ? Notre service d&#039;urgence s&#039;en occupe, contre paiement.<\/p>\n          <a class=\"fsts-btn ghost\" href=\"https:\/\/www.firestorm.ch\/notfall\">Ouvrir un ticket d&#039;urgence<\/a>\n        <\/div>\n                <div class=\"fsts-card\">\n          <div class=\"fsts-circle\"><svg class=\"fsts-ico\" width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"12\" rx=\"1\"\/><path d=\"M8 20h8M12 16v4\"\/><path d=\"M9 10h6M13 8l2 2-2 2\"\/><\/svg><\/div>\n          <h3>Assistance \u00e0 distance<\/h3>\n          <p>Sur rendez-vous, nous examinons ton probl\u00e8me directement sur ton ordinateur, \u00e0 distance.<\/p>\n          <a class=\"fsts-btn ghost\" href=\"https:\/\/www.898.tv\/firestorm\" target=\"_blank\" rel=\"noopener\">Lancer TeamViewer<\/a>\n        <\/div>\n              <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"fsts-band\">\n    <div class=\"fsts-wrap fsts-grid fsts-g3\">\n            <div class=\"fsts-fact\"><div class=\"fsts-circle\"><svg class=\"fsts-ico\" width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"8\" r=\"4\"\/><path d=\"M4 21c0-4.4 3.6-7 8-7s8 2.6 8 7\"\/><\/svg><\/div><h3>Personnel<\/h3><p>Chaque ticket est lu personnellement et trait\u00e9 individuellement par notre \u00e9quipe.<\/p><\/div>\n            <div class=\"fsts-fact\"><div class=\"fsts-circle\"><svg class=\"fsts-ico\" width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"13.5\" r=\"7.5\"\/><path d=\"M12 13.5V9.5M9.5 2.5h5M12 2.5V6\"\/><\/svg><\/div><h3>10 minutes gratuites<\/h3><p>La grande majorit\u00e9 des demandes est d\u00e9j\u00e0 enti\u00e8rement r\u00e9gl\u00e9e pendant ce d\u00e9lai.*<\/p><\/div>\n            <div class=\"fsts-fact\"><div class=\"fsts-circle\"><svg class=\"fsts-ico\" width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 7v5l3.5 2\"\/><\/svg><\/div><h3>Support de base<\/h3><p>Du lundi au vendredi de 8h \u00e0 12h et de 13h \u00e0 17h. En cas de panne 24h sur 24 via notre service d&#039;urgence payant ou avec un abonnement de support.<\/p><\/div>\n          <\/div>\n  <\/section>\n\n  <section class=\"fsts-sec fsts-grey\">\n    <div class=\"fsts-wrap\">\n      <div class=\"fsts-head\"><span class=\"fsts-eyebrow\">Tu veux un fonctionnement irr\u00e9prochable ?<\/span><h2>H\u00e9bergement &amp; domaine chez FireStorm<\/h2><\/div>\n      <div class=\"fsts-grid fsts-g3\">\n                <div class=\"fsts-point\"><div class=\"fsts-sq\"><svg class=\"fsts-ico\" width=\"26\" height=\"26\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"m7.5 12.3 3 3 6-6.3\"\/><\/svg><\/div><div><h3>Configuration optimale<\/h3><p>Nous configurons de fa\u00e7on optimale les h\u00e9bergements et domaines enregistr\u00e9s chez nous, pour que tout fonctionne bien.<\/p><\/div><\/div>\n                <div class=\"fsts-point\"><div class=\"fsts-sq\"><svg class=\"fsts-ico\" width=\"26\" height=\"26\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"8\" r=\"4\"\/><path d=\"M4 21c0-4.4 3.6-7 8-7s8 2.6 8 7\"\/><\/svg><\/div><div><h3>Un seul interlocuteur<\/h3><p>Tu as un seul interlocuteur pour l&#039;h\u00e9bergement et le domaine, sans devoir coordonner quoi que ce soit entre plusieurs fournisseurs.<\/p><\/div><\/div>\n                <div class=\"fsts-point\"><div class=\"fsts-sq\"><svg class=\"fsts-ico\" width=\"26\" height=\"26\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 8h14M14 4l4 4-4 4\"\/><path d=\"M20 16H6M10 12l-4 4 4 4\"\/><\/svg><\/div><div><h3>Transf\u00e9rer ton domaine<\/h3><p>Pour les domaines enregistr\u00e9s ailleurs, nous ne pouvons pas garantir le bon fonctionnement. Transf\u00e8re-les donc chez FireStorm.<\/p><\/div><\/div>\n              <\/div>\n      <div class=\"fsts-table\">\n        <h3 class=\"fsts-table-title\"><svg class=\"fsts-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"m7.5 12.3 3 3 6-6.3\"\/><\/svg>Matrice de support : prestations couvertes par notre support<\/h3>\n        <div id=\"wk-shortcode-with-packages-comparison-service_fr\" class=\"wk-packages-comparison-box comparison-box-service_fr\">\n    <div class=\"box-inner cols-3\">\n        <div class=\"wk-header-table-box\">\n    <div class=\"wk-header-table\">\n        <div class=\"vc_row wk-header-table-inner top\">\n            <div class=\"wpb_column pakets-comparison-headers-legend-box vc_col-md-5 vc_col-xs-12\">\n                                                            <h3>Dienstleistung durch FireStorm<\/h3>\n                                                <\/div>\n            <div class=\"wpb_column vc_col-md-7 vc_col-xs-12\">\n                <div class=\"vc_row wk-headers-row\">\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\">\n                            <div class=\"wpb_wrapper\">\n                                <div class=\"wpb_raw_code wpb_content_element wpb_raw_html\">\n                                    <div class=\"wpb_wrapper\" style=\"text-align: center;\">\n                                        <h3> Hosting<\/h3>\n                                        \t\t\t\t\t                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\">\n                            <div class=\"wpb_wrapper\">\n                                <div class=\"wpb_raw_code wpb_content_element wpb_raw_html\">\n                                    <div class=\"wpb_wrapper\" style=\"text-align: center;\">\n                                        <h3> Domain<\/h3>\n                                        \t\t\t\t\t                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\">\n                            <div class=\"wpb_wrapper\">\n                                <div class=\"wpb_raw_code wpb_content_element wpb_raw_html\">\n                                    <div class=\"wpb_wrapper\" style=\"text-align: center;\">\n                                        <h3> Hosting &amp; Domain<\/h3>\n                                        \t\t\t\t\t                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>        <div class=\"vc_row\">\n            <div class=\"wpb_column vc_col-md-12 vc_col-xs-12\">\n                <div id=\"webkoenig-packages-comparison-accordion-service_fr\" class=\"webkoenig-packages-comparison-inner-options-box simple-table\">\n                            <div class=\"outer-table\">\r\n            <div class=\"table\">\r\n                <div class=\"vc_row odd \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">FTP Zugriff<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row  \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">verwalten des Speicherplatz<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row odd \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">Zugriff auf Logdaten<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row  \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">Domainregistration<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row odd \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">sicheres DNSSEC<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row  \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">DNS Server verwalten<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row odd \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">DNS Eintr\u00e4ge verwalten<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row  \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">Google Suchmaschine<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row odd \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">SPAM Filter Erweitert<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row  \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">Anwendungen (Joomla \/ Typo3 \/ WordPress)<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row odd \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">Email empfangen \/ versenden<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row  \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">Webdienste \/ Webseite<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row odd \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">SSL Schutz<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row  \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">Passwortschutz<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row odd \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">Zugriffsstatistik<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n            <\/div>\r\n        <\/div>                <\/div>\n            <\/div>\n        <\/div>\n\t\t<div class=\"vc_row\">\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\n        <span class=\"wk-label-inner\"><\/span>\n    <\/div>\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\n        <div class=\"pakets-options-table\">\n            <div class=\"vc_row pakets-options\" style=\"text-align:center;\">\n\t\t\t\t            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<script>\n\nvar counter=0;\nvar checkbox=document.getElementById(\"checkboxoption\");\n\nfunction options(){\n\tif (checkbox.checked == true){\n\t\t\t} else {\n\t\t\t}\n}\n\nfunction extround(zahl,n_stelle) {\n\tzahl = (Math.round(zahl * n_stelle) \/ n_stelle);\n   \treturn zahl;\n}\n\n<\/script>        <div class=\"wk-header-table-box\">\n    <div class=\"wk-header-table\">\n        <div class=\"vc_row wk-header-table-inner bottom\">\n            <div class=\"wpb_column pakets-comparison-headers-legend-box vc_col-md-5 vc_col-xs-12\">\n                                                            <h3><i class=\"fa fa-check\" aria-hidden=\"true\"><\/i> = Basis Support inbegriffen<\/h3>\n                                                <\/div>\n            <div class=\"wpb_column vc_col-md-7 vc_col-xs-12\">\n                <div class=\"vc_row wk-headers-row\">\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\">\n                            <div class=\"wpb_wrapper\">\n                                <div class=\"wpb_raw_code wpb_content_element wpb_raw_html\">\n                                    <div class=\"wpb_wrapper\" style=\"text-align: center;\">\n                                        <h3> Hosting<\/h3>\n                                        \t\t\t\t\t\t\t\t\t\t    <br\/>\n\t\t\t\t\t                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\">\n                            <div class=\"wpb_wrapper\">\n                                <div class=\"wpb_raw_code wpb_content_element wpb_raw_html\">\n                                    <div class=\"wpb_wrapper\" style=\"text-align: center;\">\n                                        <h3> Domain<\/h3>\n                                        \t\t\t\t\t\t\t\t\t\t    <br\/>\n\t\t\t\t\t                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\">\n                            <div class=\"wpb_wrapper\">\n                                <div class=\"wpb_raw_code wpb_content_element wpb_raw_html\">\n                                    <div class=\"wpb_wrapper\" style=\"text-align: center;\">\n                                        <h3> Hosting &amp; Domain<\/h3>\n                                        \t\t\t\t\t\t\t\t\t\t    <br\/>\n\t\t\t\t\t                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>    <\/div>\n<\/div>\n\n\n<script type=\"text\/javascript\">\n    function resetPackagesComparisonSection_service_fr() {\n        var $ = jQuery;\n        $('#wk-shortcode-with-packages-comparison-service_fr').each(function() {\n            $(this).swipe('destroy');\n            $(this).css({marginLeft: 0});\n            $(this).find('.ui-accordion .ui-accordion-header').each(function() { $(this).css('width',''); });\n            $(this).find('.ui-accordion .ui-accordion-header, .wpb_column.wk-label .wk-label-inner').css({paddingLeft: 0, width: 'auto'});\n            $(this).find('.vc_column_container.wk-package').each(function() {\n                $(this).parent().parent().css('width','');\n                $(this).css('width','');\n            });\n            console.log('resetPackagesComparisonSection_service_fr()');\n        });\n    }\n    function setPackagesComparisonSection_newPosition_service_fr(box, new_position, animate) {\n        var $ = jQuery;\n        if(animate) {\n            $(box).animate({\n                marginLeft: new_position+'px'\n            }, {\n                duration: 500,\n                easing: 'swing'\n            })\n            $(box).find('.ui-accordion .ui-accordion-header, .wpb_column.wk-label .wk-label-inner').animate({\n                paddingLeft: Math.abs(new_position)+'px'\n            }, {\n                duration: 500,\n                easing: 'swing'\n            })\n        }else{\n            $(box).css({\n                marginLeft: new_position+'px'\n            })\n            $(box).find('.ui-accordion .ui-accordion-header, .wpb_column.wk-label .wk-label-inner').css({\n                paddingLeft: Math.abs(new_position)+'px'\n            })\n        }\n    }\n    function initPackagesComparisonSection_service_fr() {\n        var $ = jQuery;\n        $('#wk-shortcode-with-packages-comparison-service_fr').each(function() {\n            var general_box = this;\n            if($(this).parents('.vc_row[data-vc-full-width-init]').attr('data-vc-full-width-init') == 'false') {\n                setTimeout('initPackagesComparisonSection_service_fr()',100);\n                return;\n            }\n            if($(window).width() < 768) {\n                var box_width = $(this).outerWidth();\n                var one_column_width = box_width\/2;\n                var amount_of_columns = 3;\n                if($(window).width() < 639) {\n                    one_column_width = box_width;\n                }\n                var whole_box_width = one_column_width * amount_of_columns;\n\n                \/*console.log('box_width: '+box_width);*\/\n                $(general_box).find('.ui-accordion .ui-accordion-header').each(function() {\n                    $(this).outerWidth(whole_box_width);\n                });\n                $(general_box).find('.wk-label .wk-label-inner').each(function() {\n                    $(this).width(box_width);\n                });\n                $(general_box).find('.vc_column_container.wk-package').each(function() {\n                    $(this).parent().parent().outerWidth(whole_box_width);\n                    $(this).outerWidth(one_column_width);\n                })\n\n                $(this).swipe({\n                    \/\/Generic swipe handler for all directions\n                    swipeStatus: function(event, phase, direction, distance, duration, fingerCount, fingerData, currentDirection) {\n                        var tmp_mL = parseInt($(general_box).css('marginLeft'));\n                        var current_column_index = $(this).data('wk-swipe-current-column-index');\n                        var margin_left_starting_point = $(this).data('wk-swipe-margin-left-starting-point');\n\n                        \/* Swippig screen up and down should work normaly *\/\n                        if(direction == 'up' || direction == 'down') return false;\n                        \n                        if(phase == $.fn.swipe.phases.PHASE_START) {\n                            $(this).data('wk-swipe-margin-left-starting-point', tmp_mL);\n                            $(this).data('wk-swipe-current-column-index', Math.round(Math.abs(tmp_mL)\/one_column_width)+1);\n                            $(this).data('wk-swipe-window-scroll-top', $(window).scrollTop());\n                        }\n                        \n                        if(phase == $.fn.swipe.phases.PHASE_MOVE && direction == 'left') {\n                            if(Math.abs(tmp_mL) <= (whole_box_width-box_width)) {\n                                var new_position = margin_left_starting_point - distance;\n                                setPackagesComparisonSection_newPosition_service_fr(general_box, new_position);\n                                \/*$(general_box).css({\n                                    marginLeft: new_position+'px'\n                                })\n                                $(general_box).find('.ui-accordion .ui-accordion-header, .wpb_column.wk-label .wk-label-inner').css({\n                                    paddingLeft: Math.abs(new_position)+'px'\n                                })*\/\n                            }\n                        }\n                        else if(phase == $.fn.swipe.phases.PHASE_MOVE && direction == 'right') {\n                            if(tmp_mL <= 0) {\n                                var new_position = margin_left_starting_point + distance;\n                                setPackagesComparisonSection_newPosition_service_fr(general_box, new_position);\n                                \/*$(general_box).css({\n                                    marginLeft: new_position+'px'\n                                })\n                                $(general_box).find('.ui-accordion .ui-accordion-header, .wpb_column.wk-label .wk-label-inner').css({\n                                    paddingLeft: Math.abs(new_position)+'px'\n                                })*\/\n                            }\n                        }\n\n                        if(phase == $.fn.swipe.phases.PHASE_END && direction == 'left') {\n                            if(Math.abs(tmp_mL) > (whole_box_width-box_width)) {\n                                $(general_box).css({\n                                    marginLeft: '-'+(whole_box_width-box_width)+'px'\n                                })\n                                $(general_box).find('.ui-accordion .ui-accordion-header, .wpb_column.wk-label .wk-label-inner').css({\n                                    paddingLeft: Math.abs(whole_box_width-box_width)+'px'\n                                })\n                            }else{\n                                var new_position = -1*current_column_index*one_column_width;\n                                setPackagesComparisonSection_newPosition_service_fr(general_box, new_position, true);\n                            }\n                            \n                        }\n                        else if(phase == $.fn.swipe.phases.PHASE_END && direction == 'right') {\n                            if(tmp_mL > 0) {\n                                $(general_box).css({\n                                    marginLeft: 0\n                                })\n                                $(general_box).find('.ui-accordion .ui-accordion-header, .wpb_column.wk-label .wk-label-inner').css({\n                                    paddingLeft: 0\n                                })\n                            }else{\n                                var new_position = -1*(current_column_index-2)*one_column_width;\n                                setPackagesComparisonSection_newPosition_service_fr(general_box, new_position, true);\n                            }\n                        }\n                        \/*console.log(\"current_column_index: \"+current_column_index+\" >> margin_left_starting_point: \"+margin_left_starting_point+\" >> tmp_mL: \"+tmp_mL+\" >> You swiped direction: \" + direction + ' >> distance: '+distance + ' >> duration: '+duration );*\/\n                    }\n                });\n            }else{\n                \/\/ Reset things\n                resetPackagesComparisonSection_service_fr();\n            }\n        })\n    }\n        jQuery( document ).ready(function($) {\n        initPackagesComparisonSection_service_fr();\n    });\n    jQuery( window ).resize(function() {\n        setTimeout('initPackagesComparisonSection_service_fr()',250);\n        console.log('Window Resize!');\n    });\n    jQuery( window ).on( \"orientationchange\", function( event ) { \n        setTimeout('initPackagesComparisonSection_service_fr()',250);\n        console.log('Window orientationchange!');\n    } )\n<\/script>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"fsts-sec\">\n    <div class=\"fsts-wrap\">\n      <div class=\"fsts-head\"><span class=\"fsts-eyebrow\">Prix transparents<\/span><h2>Support &amp; service d&#039;urgence<\/h2><\/div>\n      <div class=\"fsts-std\">\n        <div class=\"fsts-std-main\">\n          <div class=\"fsts-circle\"><svg class=\"fsts-ico\" width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"13.5\" r=\"7.5\"\/><path d=\"M12 13.5V9.5M9.5 2.5h5M12 2.5V6\"\/><\/svg><\/div>\n          <div><h3>Support de base<\/h3><div class=\"fsts-amount\">10 minutes gratuites<\/div><p>Pour tous nos clients,<br>pendant les heures de bureau.<\/p><\/div>\n        <\/div>\n                <div class=\"fsts-std-stat\"><strong>gratuit<\/strong><span>Minutes 1 \u00e0 10,<br>pendant les heures de bureau<\/span><\/div>\n                <div class=\"fsts-std-stat\"><strong>CHF 45.-<\/strong><span>d\u00e8s la 11e minute,<br>par quart d&#039;heure entam\u00e9<\/span><\/div>\n                <div class=\"fsts-std-stat\"><strong>Lu \u00e0 ve<\/strong><span>de 8h00 \u00e0 12h00 et<br>de 13h00 \u00e0 17h00<\/span><\/div>\n              <\/div>\n      <div class=\"fsts-grid fsts-g4\">\n                <div class=\"fsts-card fsts-price\">\n          <div class=\"fsts-top\"><div class=\"fsts-sq\"><svg class=\"fsts-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M13 2 4 14h7l-1 8 9-12h-7z\"\/><\/svg><\/div><h3>Urgence 24\/7<\/h3><\/div>\n          <div class=\"fsts-amount\">CHF 250.-<\/div>\n          <ul class=\"fsts-rows\"><li><span>30 min incluses<\/span><strong>CHF 250.-<\/strong><\/li><li><span>Par 30 min suppl.<\/span><strong>CHF 80.-<\/strong><\/li><li><span>Avec abonnement<\/span><strong>inclus<\/strong><\/li><\/ul>\n          <p>Valable pour les interventions hors des heures de bureau.<\/p>\n          <a class=\"fsts-btn ghost\" href=\"https:\/\/www.firestorm.ch\/notfall\">Ticket d&#039;urgence<\/a>\n        <\/div>\n                <div class=\"fsts-card fsts-price\">\n          <div class=\"fsts-top\"><div class=\"fsts-sq\"><svg class=\"fsts-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"3\" y=\"11\" width=\"18\" height=\"9\" rx=\"1\"\/><path d=\"M5 7.5h14M7 4h10\"\/><\/svg><\/div><h3>Tickets urgence<\/h3><\/div>\n          <div class=\"fsts-amount\">d\u00e8s CHF 1&#039;200.-<\/div>\n          <ul class=\"fsts-rows\"><li><span>5 tickets<\/span><strong>CHF 1&#039;200.-<\/strong><\/li><li><span>10 tickets<\/span><strong>CHF 2&#039;250.-<\/strong><\/li><li><span>15 tickets<\/span><strong>CHF 3&#039;150.-<\/strong><\/li><\/ul>\n          <p>Les tickets restent valables 5 ans \u00e0 partir de la date d&#039;achat.<\/p>\n          <a class=\"fsts-btn ghost\" href=\"https:\/\/admin.firestorm.ch\/store\/notfalltickets\">Voir les packs<\/a>\n        <\/div>\n                <div class=\"fsts-card fsts-price\">\n          <div class=\"fsts-top\"><div class=\"fsts-sq\"><svg class=\"fsts-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 2.5 4 5.5v6c0 5 3.4 8.6 8 10 4.6-1.4 8-5 8-10v-6z\"\/><path d=\"m8.5 12 2.5 2.5 4.5-5\"\/><\/svg><\/div><h3>Abonnement<\/h3><\/div>\n          <div class=\"fsts-amount\">d\u00e8s CHF 250.-<\/div>\n          <ul class=\"fsts-rows\"><li><span>Bronze<\/span><strong>CHF 250.-<\/strong><\/li><li><span>Silver<\/span><strong>CHF 800.-<\/strong><\/li><li><span>Gold<\/span><strong>CHF 1&#039;500.-<\/strong><\/li><\/ul>\n          <p>Par mois, traitement prioritaire sans facturation \u00e0 l&#039;unit\u00e9.<\/p>\n          <a class=\"fsts-btn ghost\" href=\"https:\/\/admin.firestorm.ch\/store\/support-abos\">Comparer les abos<\/a>\n        <\/div>\n                <div class=\"fsts-card fsts-price\">\n          <div class=\"fsts-top\"><div class=\"fsts-sq\"><svg class=\"fsts-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m8 7-5 5 5 5M16 7l5 5-5 5M14 4l-4 16\"\/><\/svg><\/div><h3>Programmation<\/h3><\/div>\n          <div class=\"fsts-amount\">d\u00e8s CHF 180.-\/h<\/div>\n          <ul class=\"fsts-rows\"><li><span>Technicien<\/span><strong>CHF 180.-<\/strong><\/li><li><span>Abonn\u00e9s<\/span><strong>160.- \u00e0 140.-<\/strong><\/li><li><span>Sp\u00e9cialiste<\/span><strong>CHF 360.-<\/strong><\/li><\/ul>\n          <p>Un sp\u00e9cialiste avec \u00e9quipe pour projets complexes, sans rabais.<\/p>\n          <a class=\"fsts-btn ghost\" href=\"https:\/\/admin.firestorm.ch\/index.php?m=Services&#038;service=ticket\">Demander une offre<\/a>\n        <\/div>\n              <\/div>\n      <div class=\"fsts-links\">\n        <a class=\"fsts-btn ghost\" href=\"https:\/\/www.firestorm.ch\/fr\/kb\/couts-service-urgence\/\"><svg class=\"fsts-ico\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 6c-2-1.5-5-2-8-1.5v14c3-.5 6 0 8 1.5 2-1.5 5-2 8-1.5v-14c-3-.5-6 0-8 1.5z\"\/><path d=\"M12 6v14\"\/><\/svg>Tous les d\u00e9tails du service d&#039;urgence<\/a>\n      <\/div>\n      <div class=\"fsts-note\">* Le support est gratuit pendant les 10 premi\u00e8res minutes durant les heures de bureau (de 8h00 \u00e0 12h00 et de 13h00 \u00e0 17h00). \u00c0 partir de la 11e minute, CHF 45.00 sont factur\u00e9s par quart d&#039;heure entam\u00e9. En g\u00e9n\u00e9ral, la grande majorit\u00e9 des demandes re\u00e7oivent une r\u00e9ponse dans les 10 minutes. En dehors des heures de bureau, les tarifs du service d&#039;urgence s&#039;appliquent.<\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"fsts-sec fsts-grey fsts-faq-sec\">\n    <div class=\"fsts-wrap\">\n      <div class=\"fsts-head\"><span class=\"fsts-eyebrow\">Questions fr\u00e9quentes<\/span><h2>Questions sur le support<\/h2><\/div>\n      <div class=\"fsts-grid fsts-g2\">\n                <details class=\"fsts-faq\" open><summary><h3>Le support de FireStorm est-il gratuit ?<\/h3><span class=\"fsts-plus\" aria-hidden=\"true\"><\/span><\/summary><p>Pendant les heures de bureau, les 10 premi\u00e8res minutes sont gratuites pour toi. Ensuite, le support co\u00fbte CHF 45.00 par quart d&#039;heure entam\u00e9. Mais la grande majorit\u00e9 des demandes est d\u00e9j\u00e0 r\u00e9gl\u00e9e en 10 minutes.<\/p><\/details>\n                <details class=\"fsts-faq\" open><summary><h3>Quand le support de FireStorm est-il joignable ?<\/h3><span class=\"fsts-plus\" aria-hidden=\"true\"><\/span><\/summary><p>Nous sommes l\u00e0 pour toi du lundi au vendredi de 8h00 \u00e0 12h00 et de 13h00 \u00e0 17h00. En cas de panne en dehors de ces heures, notre service d&#039;urgence payant t&#039;aide rapidement et simplement via un ticket d&#039;urgence.<\/p><\/details>\n                <details class=\"fsts-faq\"><summary><h3>Comment ouvrir un ticket de support ?<\/h3><span class=\"fsts-plus\" aria-hidden=\"true\"><\/span><\/summary><p>Connecte-toi simplement au portail client sur admin.firestorm.ch et clique sur \u00abEnvoyer une demande\u00bb. Choisis ensuite le produit concern\u00e9. Chaque ticket est trait\u00e9 par nous de mani\u00e8re personnelle et individuelle.<\/p><\/details>\n                <details class=\"fsts-faq\"><summary><h3>Combien co\u00fbte le service d&#039;urgence hors des heures de bureau ?<\/h3><span class=\"fsts-plus\" aria-hidden=\"true\"><\/span><\/summary><p>Une intervention d&#039;urgence co\u00fbte CHF 250.- avec 30 minutes incluses et chaque demi-heure suppl\u00e9mentaire CHF 80.-. Il existe aussi des packs de tickets d&#039;urgence d\u00e8s CHF 1&#039;200.- ou un abonnement support \u00e0 prix fixe.<\/p><\/details>\n                <details class=\"fsts-faq\"><summary><h3>Quels abonnements support FireStorm propose-t-il ?<\/h3><span class=\"fsts-plus\" aria-hidden=\"true\"><\/span><\/summary><p>Nous proposons Bronze pour CHF 250.-, Silver pour CHF 800.- et Gold pour CHF 1&#039;500.- par mois. Avec un abonnement, tes demandes sont trait\u00e9es en priorit\u00e9 et sans facturation \u00e0 l&#039;unit\u00e9, m\u00eame hors des heures de bureau.<\/p><\/details>\n                <details class=\"fsts-faq\"><summary><h3>FireStorm prend-il en charge la programmation et les adaptations ?<\/h3><span class=\"fsts-plus\" aria-hidden=\"true\"><\/span><\/summary><p>En principe, tu g\u00e8res toi-m\u00eame ton produit. Nos techniciens se chargent des adaptations pour CHF 180.- par heure, moins avec abonnement. Le complexe est confi\u00e9 \u00e0 un sp\u00e9cialiste avec \u00e9quipe, CHF 360.- par heure.<\/p><\/details>\n              <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"fsts-cta\">\n    <svg class=\"fsts-cta-deco\" viewBox=\"0 0 400 400\" aria-hidden=\"true\"><g fill=\"none\" stroke=\"#fff\" stroke-width=\"2\"><circle cx=\"200\" cy=\"200\" r=\"190\"\/><circle cx=\"200\" cy=\"200\" r=\"140\"\/><circle cx=\"200\" cy=\"200\" r=\"90\"\/><circle cx=\"200\" cy=\"200\" r=\"40\"\/><\/g><\/svg>\n    <div class=\"fsts-wrap\">\n      <div><h2>Nous prenons le temps pour toi.<\/h2><p>D\u00e9cris-nous ta demande, nous te r\u00e9pondons personnellement.<\/p><\/div>\n      <a class=\"fsts-btn\" href=\"https:\/\/admin.firestorm.ch\/index.php?m=Services&#038;service=ticket\"><svg class=\"fsts-ico\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 5h16v11H9l-5 4z\"\/><path d=\"M8 9h8M8 12.5h5\"\/><\/svg>Envoyer une demande<\/a>\n    <\/div>\n  <\/section>\n<\/div>\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"FAQPage\",\"@id\":\"https:\/\/www.firestorm.ch\/fr\/support\/#faq\",\"url\":\"https:\/\/www.firestorm.ch\/fr\/support\/\",\"inLanguage\":\"fr\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Le support de FireStorm est-il gratuit ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Pendant les heures de bureau, les 10 premi\u00e8res minutes sont gratuites pour toi. 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