{"id":5847,"date":"2017-04-18T09:12:02","date_gmt":"2017-04-18T09:12:02","guid":{"rendered":"https:\/\/dev.firestorm.ch\/support\/"},"modified":"2026-08-25T11:01:14","modified_gmt":"2026-08-25T11:01:14","slug":"support","status":"publish","type":"page","link":"https:\/\/www.firestorm.ch\/fr\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

[vc_row full_width=”stretch_row” el_id=”siteDesignerDetail” el_class=”wk-row-grey”][vc_column][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text el_class=”wk-large-font”]<\/p>\n

Aucun probl\u00e8me ne reste sans solution \u2013 promis<\/h4>\n

Support<\/h1>\n
Envoyer une demande<\/span><\/a><\/div>\n

[\/vc_column_text][vc_empty_space][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text el_class=”wk-large-font”]<\/p>\n

Nous t’aidons gratuitement pour toutes les questions concernant l’h\u00e9bergement web, les installations Wordpress, Joomla ou Typo3.*<\/p>\n

[\/vc_column_text][vc_empty_space height=”50px”][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1786500002{max-width: 800px !important;margin-left: auto !important;margin-right: auto !important;float: none !important;}”][vc_column_inner width=”1\/3″]Base de connaissances<\/span><\/a>[\/vc_column_inner][vc_column_inner width=”1\/3″]Ouvrir un ticket d'urgence<\/span><\/a>[\/vc_column_inner][vc_column_inner width=”1\/3″]Teamviewer pour ordinateur<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”50px”][vc_column_text el_class=”wk-large-font”]<\/p>\n

Nous traitons chaque ticket de mani\u00e8re personnelle et individuelle.<\/p>\n

Nous prenons volontiers le temps pour nos clients.<\/p>\n

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MESSAGE ACTUEL<\/h2>\n

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Chers clients, nous avons le regret de vous informer qu’en raison d’un probl\u00e8me mat\u00e9riel, certains de nos services sont actuellement indisponibles.Nos techniciens travaillent activement \u00e0 r\u00e9soudre le probl\u00e8me !Nous nous excusons pour la g\u00eane occasionn\u00e9e et vous tiendrons r\u00e9guli\u00e8rement inform\u00e9s de l’avancement. Nous vous remercions de votre patience et de votre compr\u00e9hension dans cette situation.<\/p>\n<\/div><\/div><\/div>[vc_empty_space height=”16px”][vc_column_text el_class=”hidden”][\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” el_class=”wk-row”][vc_column][vc_column_text]<\/p>\n

MESSAGE ACTUEL<\/h2>\n

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Aucun message pour le moment.<\/span><\/p>\n<\/div><\/div><\/div>[vc_empty_space height=”50px”][vc_row_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][vc_column_inner width=”1\/3″]Ouvrir un ticket d'urgence<\/span><\/a>[\/vc_column_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” el_class=”wk-row”][vc_column][vc_column_text]<\/p>\n

Tu veux un fonctionnement irr\u00e9prochable ?<\/h4>\n

H\u00e9bergement & Domaine chez FireStorm<\/h2>\n

Matrice de support<\/h3>\n

Pourquoi est-il avantageux de faire g\u00e9rer l’espace d’h\u00e9bergement et l’enregistrement de domaine par FireStorm ?R\u00e9ponse : les h\u00e9bergements et noms de domaine enregistr\u00e9s chez nous sont configur\u00e9s de mani\u00e8re optimale par nos soins, afin que les services fonctionnent aussi rapidement et correctement que possible. De plus, le client profite d’un seul interlocuteur pour l’h\u00e9bergement et les noms de domaine.Pour les noms de domaine qui ne sont pas enregistr\u00e9s chez nous, FireStorm ne peut pas garantir un fonctionnement irr\u00e9prochable. Si l’accessibilit\u00e9 et les prestations de support sont importantes pour toi, nous recommandons le transfert du nom de domaine vers FireStorm.Tu trouveras ci-dessous une matrice de support indiquant les prestations couvertes par notre support :[\/vc_column_text][vc_empty_space][vc_column_text]

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Dienstleistung durch FireStorm<\/h3>\n <\/div>\n
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Hosting<\/h3>\n \t\t\t\t\t <\/div>\n <\/div>\n <\/div>\n <\/div>\n
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Domain<\/h3>\n \t\t\t\t\t <\/div>\n <\/div>\n <\/div>\n <\/div>\n
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Hosting & Domain<\/h3>\n \t\t\t\t\t <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>
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\r\n FTP Zugriff<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n
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\r\n verwalten des Speicherplatz<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n
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\r\n Zugriff auf Logdaten<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n
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\r\n Domainregistration<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n
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\r\n sicheres DNSSEC<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n
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\r\n DNS Server verwalten<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n
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\r\n DNS Eintr\u00e4ge verwalten<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n
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\r\n Google Suchmaschine<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n
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\r\n SPAM Filter Erweitert<\/span>\r\n <\/div>\r\n
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\r\n Anwendungen (Joomla \/ Typo3 \/ WordPress)<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n
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\r\n Email empfangen \/ versenden<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n
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\r\n Webdienste \/ Webseite<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n
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\r\n SSL Schutz<\/span>\r\n <\/div>\r\n
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\r\n Passwortschutz<\/span>\r\n <\/div>\r\n
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\r\n Zugriffsstatistik<\/span>\r\n <\/div>\r\n
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\n\t\t\t\t <\/div>\n <\/div>\n <\/div>\n<\/div>\n