{"id":31349,"date":"2026-08-19T09:34:58","date_gmt":"2026-08-19T09:34:58","guid":{"rendered":"https:\/\/www.firestorm.ch\/?p=31349"},"modified":"2026-08-19T09:34:58","modified_gmt":"2026-08-19T09:34:58","slug":"mail-helper","status":"publish","type":"post","link":"https:\/\/www.firestorm.ch\/en\/news\/mail-helper\/","title":{"rendered":"New: The Mail Helper Finds Your E-mail Settings"},"content":{"rendered":"<p>Which incoming server, which port, which encryption? These questions come up every time you set up an e-mail account. From now on, the new <strong>Mail Helper<\/strong> answers them for you: enter your e-mail address and you instantly get the correct IMAP, POP3 and SMTP settings for your FireStorm mailbox. You will find it in the customer center under the new <strong>Mail Helper<\/strong> tab or directly at <a href=\"https:\/\/admin.firestorm.ch\/mailhelfer\/?lang=en\" target=\"_blank\" rel=\"noopener\">admin.firestorm.ch\/mailhelfer<\/a>.<\/p>\n<div style=\"display: flex; flex-wrap: wrap; gap: 22px; margin: 26px 0;\">\n<div style=\"flex: 1 1 300px; display: flex; gap: 14px; align-items: flex-start;\"><img decoding=\"async\" style=\"flex-shrink: 0; border-radius: 12px;\" src=\"https:\/\/newsbeitrag.firestorm.ch\/uploads\/img_1787131457_detect.png\" alt=\"Icon for automatic server detection\" width=\"54\" height=\"54\" \/><\/p>\n<div><strong style=\"display: block; margin-bottom: 4px;\">Detected automatically<\/strong>The helper uses your e-mail address to find out which FireStorm server hosts your mailbox. You do not need to know any server names.<\/div>\n<\/div>\n<div style=\"flex: 1 1 300px; display: flex; gap: 14px; align-items: flex-start;\"><img decoding=\"async\" style=\"flex-shrink: 0; border-radius: 12px;\" src=\"https:\/\/newsbeitrag.firestorm.ch\/uploads\/img_1787131457_settings.png\" alt=\"Icon for all settings at a glance\" width=\"54\" height=\"54\" \/><\/p>\n<div><strong style=\"display: block; margin-bottom: 4px;\">All settings at a glance<\/strong>IMAP, POP3 and SMTP with server, port and encryption, ready to copy into your mail client.<\/div>\n<\/div>\n<div style=\"flex: 1 1 300px; display: flex; gap: 14px; align-items: flex-start;\"><img decoding=\"async\" style=\"flex-shrink: 0; border-radius: 12px;\" src=\"https:\/\/newsbeitrag.firestorm.ch\/uploads\/img_1787131457_check.png\" alt=\"Icon for the mailbox check\" width=\"54\" height=\"54\" \/><\/p>\n<div><strong style=\"display: block; margin-bottom: 4px;\">Mailbox check included<\/strong>The helper notices when the mailbox has not been created yet and links you to the right guide for setting it up.<\/div>\n<\/div>\n<div style=\"flex: 1 1 300px; display: flex; gap: 14px; align-items: flex-start;\"><img decoding=\"async\" style=\"flex-shrink: 0; border-radius: 12px;\" src=\"https:\/\/newsbeitrag.firestorm.ch\/uploads\/img_1787131457_lang.png\" alt=\"Icon for four languages\" width=\"54\" height=\"54\" \/><\/p>\n<div><strong style=\"display: block; margin-bottom: 4px;\">In your language<\/strong>The helper speaks German, French, English and Italian, including guides for Outlook, Thunderbird and Mac Mail.<\/div>\n<\/div>\n<\/div>\n<h2 style=\"margin-top: 1.4em;\">How it works<\/h2>\n<p>In the customer center, open the <strong>Mail Helper<\/strong> tab on the right and click <strong>Open e-mail setup<\/strong>. Enter your e-mail address and the helper does the rest: it checks your domain, finds the responsible mail server and shows you the settings for your mail client. If your domain does not point to FireStorm at all, the helper tells you that too, including the mail servers it found.<\/p>\n<p>&nbsp;<\/p>\n<h5 style=\"text-align: center;\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/newsbeitrag.firestorm.ch\/uploads\/img_1787131457_shot.png\" alt=\"The Mail Helper showing the IMAP, POP3 and SMTP settings it found\" width=\"1385\" height=\"752\" \/>Enter your address and you are done: the helper shows all settings for your mailbox<\/h5>\n<p>&nbsp;<\/p>\n<h5 style=\"text-align: center;\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/newsbeitrag.firestorm.ch\/uploads\/img_1787131457_portal.png\" alt=\"The new Mail Helper tab in the customer center\" width=\"340\" \/>The new tab in the customer center takes you straight to the helper<\/h5>\n<p>&nbsp;<\/p>\n<h2 style=\"margin-top: 1.4em;\">Who benefits<\/h2>\n<p>Anyone setting up a new device, switching phones or creating a mailbox for someone on the team. Instead of digging through old notes or opening a ticket, the e-mail address is all you need. And if you are unsure about an existing setup, you can double-check the details with the helper at any time.<\/p>\n<p>You will find a step-by-step guide for your mail client in the KB article <a href=\"https:\/\/www.firestorm.ch\/en\/kb\/e-mail-einrichten\/\" target=\"_blank\" rel=\"noopener\">Set up e-mail<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Which incoming server, which port, which encryption? These questions come up every time you set up an e-mail account. From now on, the new Mail Helper answers them for you: enter your e-mail address and you instantly get the correct IMAP, POP3 and SMTP settings for your FireStorm mailbox. You will find it in the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":31350,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_relevanssi_hide_post":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[7412],"tags":[],"class_list":["post-31349","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>New: The Mail Helper Finds Your E-mail Settings - FireStorm ISP<\/title>\n<meta name=\"description\" content=\"The new Mail Helper shows you the correct IMAP, POP3 and SMTP settings for your FireStorm mailbox as soon as you enter your e-mail address.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.firestorm.ch\/en\/news\/mail-helper\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New: The Mail Helper Finds Your E-mail Settings\" \/>\n<meta property=\"og:description\" content=\"The new Mail Helper shows you the correct IMAP, POP3 and SMTP settings for your FireStorm mailbox as soon as you enter your e-mail address.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.firestorm.ch\/en\/news\/mail-helper\/\" \/>\n<meta property=\"og:site_name\" content=\"FireStorm ISP\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/firestorm.ch\/\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-19T09:34:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.firestorm.ch\/wp-content\/uploads\/2026\/08\/img_1787131457_title-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"FireStorm\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"FireStorm\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.firestorm.ch\\\/en\\\/news\\\/mail-helper\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.firestorm.ch\\\/en\\\/news\\\/mail-helper\\\/\"},\"author\":{\"name\":\"FireStorm\",\"@id\":\"https:\\\/\\\/www.firestorm.ch\\\/#\\\/schema\\\/person\\\/a839a8c7b2b298446e46dbfc490fe49e\"},\"headline\":\"New: The Mail Helper Finds Your E-mail Settings\",\"datePublished\":\"2026-08-19T09:34:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.firestorm.ch\\\/en\\\/news\\\/mail-helper\\\/\"},\"wordCount\":339,\"publisher\":{\"@id\":\"https:\\\/\\\/www.firestorm.ch\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.firestorm.ch\\\/en\\\/news\\\/mail-helper\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.firestorm.ch\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/img_1787131457_title-1.png\",\"articleSection\":[\"News\"],\"inLanguage\":\"en-CH\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.firestorm.ch\\\/en\\\/news\\\/mail-helper\\\/\",\"url\":\"https:\\\/\\\/www.firestorm.ch\\\/en\\\/news\\\/mail-helper\\\/\",\"name\":\"New: The Mail Helper Finds Your E-mail Settings - 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These questions come up every time you set up an e-mail account. From now on, the new Mail Helper answers them for you: enter your e-mail address and you instantly get the correct IMAP, POP3 and SMTP settings for your FireStorm mailbox. 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