{"id":30766,"date":"2026-08-05T13:16:00","date_gmt":"2026-08-05T13:16:00","guid":{"rendered":"https:\/\/www.firestorm.ch\/?p=30766"},"modified":"2026-08-05T13:21:44","modified_gmt":"2026-08-05T13:21:44","slug":"reset-root-server-yourself","status":"publish","type":"post","link":"https:\/\/www.firestorm.ch\/en\/news\/reset-root-server-yourself\/","title":{"rendered":"New: Reset your root server yourself"},"content":{"rendered":"<p>Sometimes a clean start is the fastest route: a configuration has broken something, a test setup should disappear without a trace, or the server takes on a new role. Until now this meant contacting support. From now on you can reset your root server yourself in the customer centre.<\/p>\n<h2>What a reset does<\/h2>\n<p>Your server is returned to exactly the state it was delivered in when you ordered it, with the same operating system image you chose back then. Everything added since is deleted.<\/p>\n<p>Your IPv4 and IPv6 addresses, the PTR records, the hostname and the login details in the customer centre all stay as they are. So there is no need to touch DNS or monitoring: after a few minutes the server is reachable again at the same address.<\/p>\n<p><!-- TODO before publishing: add screenshot of the action bar with the new tile --><\/p>\n<h2>Done in two clicks<\/h2>\n<p>Log in to the customer centre and open your root server under <strong>Services<\/strong>. In the action bar next to Start, Reboot and Console you will find the new tile <strong>Reset server<\/strong>. A confirmation prompt follows, which you confirm by typing <strong>WIPE, <\/strong>everything after that runs automatically. The progress is shown right on the page, and the server is usually back after 5 to 15 minutes.<\/p>\n<h2>Back up first<\/h2>\n<p>A reset deletes all data irreversibly, snapshots included. There is no way to restore it. So please back up anything you want to keep beforehand.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sometimes a clean start is the fastest route: a configuration has broken something, a test setup should disappear without a trace, or the server takes on a new role. Until now this meant contacting support. From now on you can reset your root server yourself in the customer centre. What a reset does Your server [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":30775,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_relevanssi_hide_post":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[7412],"tags":[19209,19159,7439],"class_list":["post-30766","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-en","tag-customer-portal","tag-root-server","tag-rootserver-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Reset your root server yourself | FireStorm<\/title>\n<meta name=\"description\" content=\"Reset your root server to its delivery state yourself in the customer centre. 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