{"id":5820,"date":"2017-04-18T09:12:02","date_gmt":"2017-04-18T09:12:02","guid":{"rendered":"https:\/\/dev.firestorm.ch\/support\/"},"modified":"2026-08-25T11:01:11","modified_gmt":"2026-08-25T11:01:11","slug":"support","status":"publish","type":"page","link":"https:\/\/www.firestorm.ch\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

[vc_row full_width=”stretch_row” el_id=”siteDesignerDetail” el_class=”wk-row-grey”][vc_column][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text el_class=”wk-large-font”]<\/p>\n

No problem remains unsolved \u2013 promised<\/h4>\n

Support<\/h1>\n
Submit a request<\/span><\/a><\/div>\n

[\/vc_column_text][vc_empty_space][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text el_class=”wk-large-font”]<\/p>\n

We support you free of charge with all questions about webhosting, WordPress, Joomla or Typo3 installations.*<\/p>\n

[\/vc_column_text][vc_empty_space height=”50px”][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1786500002{max-width: 800px !important;margin-left: auto !important;margin-right: auto !important;float: none !important;}”][vc_column_inner width=”1\/3″]Knowledge Base<\/span><\/a>[\/vc_column_inner][vc_column_inner width=”1\/3″]Open Emergency Ticket<\/span><\/a>[\/vc_column_inner][vc_column_inner width=”1\/3″]Teamviewer for Computer<\/span><\/a>[\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”50px”][vc_column_text el_class=”wk-large-font”]<\/p>\n

We handle every ticket personally and individually.<\/p>\n

We like to take time for our customers.<\/p>\n

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CURRENT NOTICE<\/h2>\n

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Dear customers, we regret to inform you that some of our services are currently unavailable due to a hardware problem.Our technicians are working hard to resolve the issue!We apologize for any inconvenience this may cause and will keep you regularly informed of our progress. Thank you for your patience and understanding in this situation.<\/p>\n<\/div><\/div><\/div>[vc_empty_space height=”16px”][vc_column_text el_class=”hidden”][\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” el_class=”wk-row”][vc_column][vc_column_text]<\/p>\n

CURRENT NOTICE<\/h2>\n

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No notices at the moment.<\/span><\/p>\n<\/div><\/div><\/div>[vc_empty_space height=”50px”][vc_row_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][vc_column_inner width=”1\/3″]Open Emergency Ticket<\/span><\/a>[\/vc_column_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” el_class=”wk-row”][vc_column][vc_column_text]<\/p>\n

You want smooth operation?<\/h4>\n

Hosting & Domain at FireStorm<\/h2>\n

Support Matrix<\/h3>\n

Why is it advantageous to run hosting space and domain registration through FireStorm?Answer: Hosting and domain names registered with us are optimally configured by us so that the services can function as quickly and smoothly as possible. In addition, the customer benefits from having just one point of contact for hosting and domain names.For domain names that are not registered with us, FireStorm cannot guarantee smooth operation. If accessibility & support services are important to you, we recommend transferring the domain name to FireStorm.Below you will find a support matrix showing which services our support covers:[\/vc_column_text][vc_empty_space][vc_column_text]

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Dienstleistung durch FireStorm<\/h3>\n <\/div>\n
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Hosting<\/h3>\n \t\t\t\t\t <\/div>\n <\/div>\n <\/div>\n <\/div>\n
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Domain<\/h3>\n \t\t\t\t\t <\/div>\n <\/div>\n <\/div>\n <\/div>\n
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Hosting & Domain<\/h3>\n \t\t\t\t\t <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>
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\r\n FTP Zugriff<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n
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\r\n verwalten des Speicherplatz<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n
\r\n <\/i> <\/div>\r\n
\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n
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\r\n Zugriff auf Logdaten<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n
\r\n <\/i> <\/div>\r\n
\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n
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\r\n Domainregistration<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n
\r\n <\/i> <\/div>\r\n
\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n
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\r\n sicheres DNSSEC<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n
\r\n <\/i> <\/div>\r\n
\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n
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\r\n DNS Server verwalten<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n
\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n
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\r\n DNS Eintr\u00e4ge verwalten<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n
\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n
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\r\n Google Suchmaschine<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n
\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n
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\r\n SPAM Filter Erweitert<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n
\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n
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\r\n Anwendungen (Joomla \/ Typo3 \/ WordPress)<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n
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\r\n Email empfangen \/ versenden<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n
\r\n <\/i> <\/div>\r\n
\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n
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\r\n Webdienste \/ Webseite<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n
\r\n <\/i> <\/div>\r\n
\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n
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\r\n SSL Schutz<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n
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\r\n Passwortschutz<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n
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\r\n Zugriffsstatistik<\/span>\r\n <\/div>\r\n
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\r\n <\/i> <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n <\/div>\r\n <\/div> <\/div>\n <\/div>\n <\/div>\n\t\t
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\n\t\t\t\t <\/div>\n <\/div>\n <\/div>\n<\/div>\n