{"id":5820,"date":"2017-04-18T09:12:02","date_gmt":"2017-04-18T09:12:02","guid":{"rendered":"https:\/\/dev.firestorm.ch\/support\/"},"modified":"2026-10-27T22:51:41","modified_gmt":"2026-10-27T22:51:41","slug":"support","status":"publish","type":"page","link":"https:\/\/www.firestorm.ch\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]<style>\n.fsts{--b:#197dc8;--bd:#0f5f9c;--ink:#1d1d1b;--tx:#636362;--g:#eeeeee;--l:#dce4ea;--ok:#2e9e5b;--warn:#d0302f;font-family:Ubuntu,sans-serif;color:var(--tx)}\n.fsts *{box-sizing:border-box}\n.fsts-wrap{max-width:1170px;margin:0 auto;padding:0 20px}\n.fsts h1,.fsts h2,.fsts h3{color:var(--ink);text-transform:uppercase;margin:0}\n.fsts-eyebrow{display:block;color:var(--b);text-transform:uppercase;font-weight:500;font-size:16px;letter-spacing:.04em;margin-bottom:10px}\n.fsts-sec{padding:80px 0}\n.fsts-grey{background:var(--g)}\n.fsts-head{text-align:center;max-width:760px;margin:0 auto 48px}\n.fsts-head h2{font-size:30px;font-weight:500;line-height:1.25}\n.fsts-btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:13px 26px;font-size:16px;line-height:1.2;text-decoration:none!important;border:2px solid var(--b);background:var(--b);color:#fff!important;transition:background .2s,color .2s}\n.fsts-btn:hover{background:var(--bd);border-color:var(--bd)}\n.fsts-btn.ghost{background:transparent;color:var(--b)!important}\n.fsts-btn.ghost:hover{background:var(--b);color:#fff!important}\n\/* Hero *\/\n.fsts-hero{background:var(--g);padding:70px 0 80px;overflow:hidden}\n.fsts-hero .fsts-wrap{display:grid;grid-template-columns:1.1fr .9fr;gap:60px;align-items:center}\n.fsts-hero h1{font-size:54px;font-weight:600;line-height:1.05;margin-bottom:22px}\n.fsts-hero p{font-size:21px;font-weight:300;line-height:1.6;margin:0 0 32px;color:var(--tx)}\n.fsts-btns{display:flex;gap:14px;flex-wrap:wrap}\n.fsts-hero-svg{width:100%;max-width:400px;height:auto;display:block;margin:0 auto}\n\/* Status *\/\n.fsts-status-sec{padding:0;margin-top:-40px;position:relative;z-index:2}\n.fsts-status{background:#fff;display:grid;grid-template-columns:auto 1fr auto;gap:24px;align-items:center;padding:26px 32px;border-left:6px solid var(--ok);box-shadow:0 10px 30px rgba(29,29,27,.08)}\n.fsts-status.alert{border-left-color:var(--warn)}\n.fsts-status-ico{width:56px;height:56px;border-radius:50%;display:flex;align-items:center;justify-content:center;background:#e4f4ea;color:var(--ok)}\n.fsts-status.alert .fsts-status-ico{background:#fbe5e5;color:var(--warn)}\n.fsts-status-lbl{font-size:13px;text-transform:uppercase;letter-spacing:.06em;color:var(--tx);font-weight:500}\n.fsts-status-txt{font-size:20px;color:var(--ink);font-weight:500;margin-top:2px;line-height:1.4}\n.fsts-status-txt p{margin:0 0 6px}\n.fsts-status-sub{font-size:15px;margin-top:2px}\n.fsts-dot{display:inline-block;width:10px;height:10px;border-radius:50%;background:var(--ok);margin-right:8px;box-shadow:0 0 0 4px #e4f4ea;vertical-align:middle}\n.fsts-status.alert .fsts-dot{background:var(--warn);box-shadow:0 0 0 4px #fbe5e5}\n\/* Karten *\/\n.fsts-grid{display:grid;gap:24px}\n.fsts-g4{grid-template-columns:repeat(4,1fr)}\n.fsts-g3{grid-template-columns:repeat(3,1fr)}\n.fsts-card{background:#fff;border:1px solid var(--l);border-top:4px solid var(--b);padding:34px 26px 28px;text-align:center;display:flex;flex-direction:column;align-items:center;transition:transform .2s,box-shadow .2s}\n.fsts-card:hover{transform:translateY(-4px);box-shadow:0 14px 30px rgba(29,29,27,.09)}\n.fsts-circle{width:72px;height:72px;border-radius:50%;background:var(--b);color:#fff;display:flex;align-items:center;justify-content:center;margin-bottom:20px;box-shadow:0 0 0 8px #e3eef8}\n.fsts-card h3{font-size:18px;font-weight:500;margin-bottom:12px}\n.fsts-card p{font-size:16px;line-height:1.6;margin:0 0 22px;flex-grow:1}\n.fsts-card .fsts-btn{width:100%;padding:11px 14px;font-size:15px}\n\/* Band *\/\n.fsts-band{background:var(--b);color:#fff;padding:56px 0}\n.fsts-fact{text-align:center;padding:0 16px}\n.fsts-fact .fsts-circle{background:#fff;color:var(--b);box-shadow:0 0 0 8px rgba(255,255,255,.18);margin:0 auto 18px}\n.fsts-fact h3{color:#fff;font-size:19px;font-weight:500;margin-bottom:8px}\n.fsts-fact p{font-size:16px;line-height:1.55;margin:0;color:#e3eef8}\n\/* Matrix *\/\n.fsts-point{display:flex;gap:18px;align-items:flex-start;background:#fff;padding:26px;border:1px solid var(--l)}\n.fsts-point .fsts-sq{flex:0 0 52px;height:52px;background:#e3eef8;color:var(--b);display:flex;align-items:center;justify-content:center}\n.fsts-point h3{font-size:16px;font-weight:500;margin-bottom:6px}\n.fsts-point p{font-size:15px;line-height:1.6;margin:0}\n.fsts-table{background:#fff;border:1px solid var(--l);padding:36px 40px 20px;margin-top:40px}\n.fsts-table-title{display:flex;align-items:center;gap:12px;font-size:18px;color:var(--ink);text-transform:uppercase;font-weight:500;margin:0 0 28px}\n.fsts-table-title .fsts-ico{color:var(--b)}\n.fsts-table .wk-packages-comparison-box,.fsts-table .wk-packages-comparison{margin-bottom:0!important;padding-bottom:0!important}\n.fsts-table .wpb_content_element{margin-bottom:0!important}\n.fsts-table .wk-header-table-inner{display:flex;align-items:center;flex-wrap:wrap;padding:14px 0;border-bottom:2px solid var(--l)}\n.fsts-table .wk-header-table-inner h3{margin:0!important;font-size:16px}\n.fsts-table .wk-header-table-box:last-child .wk-header-table-inner,.fsts-table .bottom{border-bottom:0;border-top:2px solid var(--l)}\n.fsts-table .simple-table .vc_row.odd{background:#f7f9fb}\n\/* Preise *\/\n.fsts-price{text-align:left;align-items:stretch}\n.fsts-price .fsts-top{display:flex;align-items:center;gap:14px;margin-bottom:18px}\n.fsts-price .fsts-sq{flex:0 0 48px;height:48px;background:var(--b);color:#fff;display:flex;align-items:center;justify-content:center}\n.fsts-price h3{font-size:16px;margin:0;line-height:1.3}\n.fsts-amount{font-size:26px;font-weight:600;color:var(--ink);margin-bottom:12px;white-space:nowrap}\n.fsts-price p{font-size:14px;margin:0;line-height:1.55;flex-grow:0}\n.fsts-rows{list-style:none;margin:0 0 16px!important;padding:0!important;flex-grow:1}\n.fsts-rows li{display:flex;justify-content:space-between;align-items:baseline;gap:10px;padding:9px 0!important;margin:0!important;border-bottom:1px dashed var(--l);font-size:15px;line-height:1.35;list-style:none!important}\n.fsts-rows li:before{display:none!important}\n.fsts-rows li:first-child{border-top:1px dashed var(--l)}\n.fsts-rows strong{color:var(--ink);font-weight:500;white-space:nowrap}\n.fsts-links{display:flex;justify-content:center;gap:14px;flex-wrap:wrap;margin-top:36px}\n.fsts-note{max-width:900px;margin:40px auto 0;font-size:14px;line-height:1.7;background:#fff;border:1px solid var(--l);border-left:4px solid var(--b);padding:18px 22px}\n.fsts-g2{grid-template-columns:repeat(2,1fr);align-items:start}\n.fsts-faq{background:#fff;border:1px solid var(--l);border-left:4px solid var(--b)}\n.fsts-faq summary{list-style:none;cursor:pointer;display:flex;align-items:center;justify-content:space-between;gap:16px;padding:20px 22px}\n.fsts-faq summary::-webkit-details-marker{display:none}\n.fsts-faq summary h3{font-size:16px;font-weight:500;text-transform:none;line-height:1.4;margin:0}\n.fsts-plus{flex:0 0 28px;height:28px;border-radius:50%;background:#e3eef8;position:relative}\n.fsts-plus:before,.fsts-plus:after{content:\"\";position:absolute;left:50%;top:50%;width:12px;height:2px;background:var(--b);transform:translate(-50%,-50%)}\n.fsts-plus:after{transform:translate(-50%,-50%) rotate(90deg);transition:transform .2s}\n.fsts-faq[open] .fsts-plus:after{transform:translate(-50%,-50%) rotate(0)}\n.fsts-faq p{margin:0;padding:0 22px 20px;font-size:15px;line-height:1.65;text-align:justify}\n.fsts-std{display:grid;grid-template-columns:1.6fr 1fr 1fr 1fr;background:#fff;border:1px solid var(--l);border-top:4px solid var(--b);margin-bottom:24px}\n.fsts-std-main{display:flex;align-items:center;gap:20px;padding:28px}\n.fsts-std-main .fsts-circle{margin:0;flex:0 0 72px}\n.fsts-std-main h3{font-size:16px;margin:0 0 4px}\n.fsts-std-main .fsts-amount{margin:0 0 4px;font-size:24px;white-space:normal}\n.fsts-std-main p{margin:0;font-size:14px;line-height:1.5}\n.fsts-std-stat{display:flex;flex-direction:column;justify-content:center;align-items:center;text-align:center;padding:24px 10px;border-left:1px solid var(--l)}\n.fsts-std-stat strong{font-size:24px;font-weight:600;color:var(--b);margin-bottom:6px;line-height:1.2}\n.fsts-std-stat span{font-size:14px;line-height:1.5;white-space:nowrap}\n.fsts-price .fsts-btn{margin-top:18px}\n\/* CTA *\/\n.fsts-cta{background:var(--ink);color:#fff;padding:64px 0;position:relative;overflow:hidden}\n.fsts-cta .fsts-wrap{display:flex;align-items:center;justify-content:space-between;gap:30px;position:relative;z-index:1}\n.fsts-cta h2{color:#fff;font-size:30px;font-weight:500;margin-bottom:8px}\n.fsts-cta p{margin:0;font-size:18px;color:#cfd6dd}\n.fsts-cta-deco{position:absolute;left:-120px;top:50%;width:360px;height:360px;transform:translateY(-50%);opacity:.12}\n@media (max-width:991px){\n .fsts-table .box-inner{margin:0!important}\n .fsts-table .outer-table,.fsts-table .table{display:block!important;width:100%!important;overflow:visible!important}\n .fsts-table .wk-label-inner{width:auto!important;display:inline!important;font-size:14px!important;line-height:1.35!important}\n .fsts-table .table>.vc_row,.fsts-table .wk-header-table-inner{width:100%!important}\n .fsts-table .table>.vc_row>.wk-label{line-height:1.35!important;padding-right:10px!important}\n .fsts-table .pakets-options-table{width:100%!important;transform:none!important;margin:0!important}\n .fsts-table .wk-header-table-inner,.fsts-table .table>.vc_row{display:flex!important;align-items:center;margin:0!important;flex-wrap:nowrap}\n .fsts-table .table>.vc_row{padding:10px 0}\n .fsts-table .pakets-comparison-headers-legend-box,.fsts-table .table>.vc_row>.wk-label{display:block!important;flex:0 0 44%;max-width:44%;width:auto!important;border-top:0!important;text-align:left!important;padding:0 8px!important;font-size:14px!important}\n .fsts-table .wk-header-table-inner>.vc_col-md-7,.fsts-table .table>.vc_row>.wk-options{flex:0 0 56%;max-width:56%;width:auto!important;padding:0!important;overflow:visible!important}\n .fsts-table .wk-headers-row,.fsts-table .pakets-options{display:flex!important;margin:0!important;padding:0!important;transform:none!important;width:100%!important}\n .fsts-table .wk-headers-row>.wk-package,.fsts-table .pakets-options>.wk-package{display:block!important;flex:1 1 33.33%;width:33.33%!important;max-width:33.33%;float:none!important;padding:0 2px!important;font-size:16px!important;left:auto!important}\n .fsts-table .wk-header-table-inner h3{font-size:11px!important;line-height:1.25!important;text-transform:uppercase!important}\n .fsts-table-title .fsts-ico{flex:0 0 24px}\n}\n@media (max-width:1100px){.fsts-g4{grid-template-columns:repeat(2,1fr)}.fsts-std{grid-template-columns:repeat(3,1fr)}.fsts-std-main{grid-column:1\/-1;border-bottom:1px solid var(--l)}.fsts-std-stat:nth-child(2){border-left:0}}\n@media (max-width:900px){\n .fsts-hero .fsts-wrap{grid-template-columns:1fr;gap:30px;text-align:center}\n .fsts-hero-svg{max-width:300px}\n .fsts-btns{justify-content:center}\n .fsts-hero h1{font-size:42px}\n .fsts-g3,.fsts-g2{grid-template-columns:1fr}\n .fsts-band .fsts-g3{gap:36px}\n .fsts-cta .fsts-wrap{flex-direction:column;text-align:center}\n}\n@media (max-width:640px){\n .fsts-sec{padding:56px 0}\n .fsts-g4{grid-template-columns:1fr}\n .fsts-std{grid-template-columns:1fr}\n .fsts-std-stat{border-left:0;border-top:1px solid var(--l)}\n .fsts-hero{padding:44px 0 70px}\n .fsts-hero p{font-size:18px}\n .fsts-hero-svg{max-width:240px}\n .fsts-head h2,.fsts-cta h2{font-size:24px}\n .fsts-status{grid-template-columns:auto 1fr;padding:22px}\n .fsts-status .fsts-btn,.fsts-status .fsts-status-btns{grid-column:1\/-1}\n .fsts-table{padding:22px 14px 8px;overflow-x:auto}\n}\n<\/style>\n<div class=\"fsts\" lang=\"en\">\n  <section class=\"fsts-hero\">\n    <div class=\"fsts-wrap\">\n      <div>\n        <span class=\"fsts-eyebrow\">Personal support for your hosting<\/span>\n        <h1>Support<\/h1>\n        <p>We support you free of charge* with all questions about web hosting, domains and email as well as WordPress, Joomla and Typo3 installations. Personally and directly from Switzerland.<\/p>\n        <div class=\"fsts-btns\">\n          <a class=\"fsts-btn\" href=\"https:\/\/admin.firestorm.ch\/index.php?m=Services&#038;service=ticket\"><svg class=\"fsts-ico\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 5h16v11H9l-5 4z\"\/><path d=\"M8 9h8M8 12.5h5\"\/><\/svg>Submit a request<\/a>\n          <a class=\"fsts-btn ghost\" href=\"https:\/\/www.firestorm.ch\/notfall\"><svg class=\"fsts-ico\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 3 2.5 20h19z\"\/><path d=\"M12 10v4.5\"\/><circle cx=\"12\" cy=\"17.3\" r=\".6\" fill=\"currentColor\"\/><\/svg>Emergency ticket<\/a>\n        <\/div>\n      <\/div>\n      <div><svg class=\"fsts-hero-svg\" viewBox=\"0 0 400 400\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"200\" cy=\"200\" r=\"190\" fill=\"#e3eef8\" stroke=\"none\"\/><circle cx=\"200\" cy=\"200\" r=\"145\" fill=\"none\" stroke=\"#b9d5ee\" stroke-width=\"2\" stroke-dasharray=\"4 10\"\/><circle cx=\"200\" cy=\"200\" r=\"100\" fill=\"#cfe2f4\" stroke=\"none\"\/><circle cx=\"200\" cy=\"200\" r=\"72\" fill=\"#197dc8\" stroke=\"none\"\/><g transform=\"translate(160 160) scale(3.333)\" color=\"#ffffff\" stroke-width=\"1.5\"><path d=\"M4 14v-2a8 8 0 0 1 16 0v2\"\/><rect x=\"2.5\" y=\"13\" width=\"4\" height=\"6.5\" rx=\"1.5\"\/><rect x=\"17.5\" y=\"13\" width=\"4\" height=\"6.5\" rx=\"1.5\"\/><path d=\"M19.5 19.5c0 1.5-2 2.5-5 2.5\"\/><\/g><g><circle cx=\"97.5\" cy=\"97.5\" r=\"34\" fill=\"#ffffff\" stroke=\"#dce4ea\" stroke-width=\"2\"\/><g transform=\"translate(82.5 82.5) scale(1.25)\" color=\"#197dc8\"><path d=\"M4 5h16v11H9l-5 4z\"\/><path d=\"M8 9h8M8 12.5h5\"\/><\/g><\/g><g><circle cx=\"302.5\" cy=\"97.5\" r=\"34\" fill=\"#ffffff\" stroke=\"#dce4ea\" stroke-width=\"2\"\/><g transform=\"translate(287.5 82.5) scale(1.25)\" color=\"#197dc8\"><path d=\"M12 6c-2-1.5-5-2-8-1.5v14c3-.5 6 0 8 1.5 2-1.5 5-2 8-1.5v-14c-3-.5-6 0-8 1.5z\"\/><path d=\"M12 6v14\"\/><\/g><\/g><g><circle cx=\"97.5\" cy=\"302.5\" r=\"34\" fill=\"#ffffff\" stroke=\"#dce4ea\" stroke-width=\"2\"\/><g transform=\"translate(82.5 287.5) scale(1.25)\" color=\"#197dc8\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"12\" rx=\"1\"\/><path d=\"M8 20h8M12 16v4\"\/><path d=\"M9 10h6M13 8l2 2-2 2\"\/><\/g><\/g><g><circle cx=\"302.5\" cy=\"302.5\" r=\"34\" fill=\"#ffffff\" stroke=\"#dce4ea\" stroke-width=\"2\"\/><g transform=\"translate(287.5 287.5) scale(1.25)\" color=\"#197dc8\"><path d=\"M12 3 2.5 20h19z\"\/><path d=\"M12 10v4.5\"\/><circle cx=\"12\" cy=\"17.3\" r=\".6\" fill=\"currentColor\"\/><\/g><\/g><rect x=\"194\" y=\"4\" width=\"12\" height=\"12\" fill=\"#197dc8\" stroke=\"none\" transform=\"rotate(45 200 10)\"\/><rect x=\"384\" y=\"194\" width=\"12\" height=\"12\" fill=\"#197dc8\" stroke=\"none\" transform=\"rotate(45 390 200)\"\/><rect x=\"194\" y=\"384\" width=\"12\" height=\"12\" fill=\"#197dc8\" stroke=\"none\" transform=\"rotate(45 200 390)\"\/><rect x=\"4\" y=\"194\" width=\"12\" height=\"12\" fill=\"#197dc8\" stroke=\"none\" transform=\"rotate(45 10 200)\"\/><\/svg><\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"fsts-status-sec\">\n    <div class=\"fsts-wrap\">\n      <div class=\"fsts-status\">\n        <div class=\"fsts-status-ico\"><svg class=\"fsts-ico\" width=\"30\" height=\"30\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"m7.5 12.3 3 3 6-6.3\"\/><\/svg><\/div>\n        <div>\n          <div class=\"fsts-status-lbl\"><span class=\"fsts-dot\"><\/span>Current notices<\/div>\n                      <div class=\"fsts-status-txt\">No notices at the moment.<\/div>\n                  <\/div>\n        <div class=\"fsts-btns fsts-status-btns\">\n                    <a class=\"fsts-btn\" href=\"https:\/\/status.firestorm.ch\/?lang=en\" target=\"_blank\" rel=\"noopener\">Check status<\/a>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"fsts-sec\">\n    <div class=\"fsts-wrap\">\n      <div class=\"fsts-head\"><span class=\"fsts-eyebrow\">How we help you<\/span><h2>The fastest way to a solution<\/h2><\/div>\n      <div class=\"fsts-grid fsts-g4\">\n                <div class=\"fsts-card\">\n          <div class=\"fsts-circle\"><svg class=\"fsts-ico\" width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 5h16v11H9l-5 4z\"\/><path d=\"M8 9h8M8 12.5h5\"\/><\/svg><\/div>\n          <h3>Open a ticket<\/h3>\n          <p>Submit your request easily in our customer portal. We handle every single ticket personally and individually.<\/p>\n          <a class=\"fsts-btn\" href=\"https:\/\/admin.firestorm.ch\/index.php?m=Services&#038;service=ticket\">Submit a request<\/a>\n        <\/div>\n                <div class=\"fsts-card\">\n          <div class=\"fsts-circle\"><svg class=\"fsts-ico\" width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 6c-2-1.5-5-2-8-1.5v14c3-.5 6 0 8 1.5 2-1.5 5-2 8-1.5v-14c-3-.5-6 0-8 1.5z\"\/><path d=\"M12 6v14\"\/><\/svg><\/div>\n          <h3>Knowledge base<\/h3>\n          <p>Step-by-step guides and answers to the most frequent questions, available online around the clock.<\/p>\n          <a class=\"fsts-btn ghost\" href=\"https:\/\/www.firestorm.ch\/en\/kb\">Go to knowledge base<\/a>\n        <\/div>\n                <div class=\"fsts-card\">\n          <div class=\"fsts-circle\"><svg class=\"fsts-ico\" width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 3 2.5 20h19z\"\/><path d=\"M12 10v4.5\"\/><circle cx=\"12\" cy=\"17.3\" r=\".6\" fill=\"currentColor\"\/><\/svg><\/div>\n          <h3>Emergency ticket<\/h3>\n          <p>A disruption outside our business hours? Our emergency service will take care of it, subject to a charge.<\/p>\n          <a class=\"fsts-btn ghost\" href=\"https:\/\/www.firestorm.ch\/notfall\">Open emergency ticket<\/a>\n        <\/div>\n                <div class=\"fsts-card\">\n          <div class=\"fsts-circle\"><svg class=\"fsts-ico\" width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"12\" rx=\"1\"\/><path d=\"M8 20h8M12 16v4\"\/><path d=\"M9 10h6M13 8l2 2-2 2\"\/><\/svg><\/div>\n          <h3>Remote support<\/h3>\n          <p>By arrangement, we simply look at your problem directly on your computer using remote support software.<\/p>\n          <a class=\"fsts-btn ghost\" href=\"https:\/\/www.898.tv\/firestorm\" target=\"_blank\" rel=\"noopener\">Start TeamViewer<\/a>\n        <\/div>\n              <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"fsts-band\">\n    <div class=\"fsts-wrap fsts-grid fsts-g3\">\n            <div class=\"fsts-fact\"><div class=\"fsts-circle\"><svg class=\"fsts-ico\" width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"8\" r=\"4\"\/><path d=\"M4 21c0-4.4 3.6-7 8-7s8 2.6 8 7\"\/><\/svg><\/div><h3>Personal<\/h3><p>Every ticket is read personally and handled individually by our team, not by templates.<\/p><\/div>\n            <div class=\"fsts-fact\"><div class=\"fsts-circle\"><svg class=\"fsts-ico\" width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"13.5\" r=\"7.5\"\/><path d=\"M12 13.5V9.5M9.5 2.5h5M12 2.5V6\"\/><\/svg><\/div><h3>10 minutes free<\/h3><p>The vast majority of requests are already fully solved within this period of time.*<\/p><\/div>\n            <div class=\"fsts-fact\"><div class=\"fsts-circle\"><svg class=\"fsts-ico\" width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 7v5l3.5 2\"\/><\/svg><\/div><h3>Basic support<\/h3><p>Mon to Fri from 8 am to 12 pm and 1 pm to 5 pm, for outages around the clock.<\/p><\/div>\n          <\/div>\n  <\/section>\n\n  <section class=\"fsts-sec fsts-grey\">\n    <div class=\"fsts-wrap\">\n      <div class=\"fsts-head\"><span class=\"fsts-eyebrow\">You want smooth operation?<\/span><h2>Hosting &amp; domain at FireStorm<\/h2><\/div>\n      <div class=\"fsts-grid fsts-g3\">\n                <div class=\"fsts-point\"><div class=\"fsts-sq\"><svg class=\"fsts-ico\" width=\"26\" height=\"26\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"m7.5 12.3 3 3 6-6.3\"\/><\/svg><\/div><div><h3>Optimally configured<\/h3><p>Hosting and domains registered with us are optimally configured by our team so that everything runs fast, securely and smoothly.<\/p><\/div><\/div>\n                <div class=\"fsts-point\"><div class=\"fsts-sq\"><svg class=\"fsts-ico\" width=\"26\" height=\"26\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"8\" r=\"4\"\/><path d=\"M4 21c0-4.4 3.6-7 8-7s8 2.6 8 7\"\/><\/svg><\/div><div><h3>One point of contact<\/h3><p>You have just one point of contact for hosting and domain and do not need to coordinate anything between different providers.<\/p><\/div><\/div>\n                <div class=\"fsts-point\"><div class=\"fsts-sq\"><svg class=\"fsts-ico\" width=\"26\" height=\"26\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 8h14M14 4l4 4-4 4\"\/><path d=\"M20 16H6M10 12l-4 4 4 4\"\/><\/svg><\/div><div><h3>Move your domain to us<\/h3><p>For domains registered elsewhere, we cannot guarantee smooth operation. We recommend a domain transfer to FireStorm.<\/p><\/div><\/div>\n              <\/div>\n      <div class=\"fsts-table\">\n        <h3 class=\"fsts-table-title\"><svg class=\"fsts-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"m7.5 12.3 3 3 6-6.3\"\/><\/svg>Support matrix: which services our support covers<\/h3>\n        <div id=\"wk-shortcode-with-packages-comparison-service_en\" class=\"wk-packages-comparison-box comparison-box-service_en\">\n    <div class=\"box-inner cols-3\">\n        <div class=\"wk-header-table-box\">\n    <div class=\"wk-header-table\">\n        <div class=\"vc_row wk-header-table-inner top\">\n            <div class=\"wpb_column pakets-comparison-headers-legend-box vc_col-md-5 vc_col-xs-12\">\n                                                            <h3>Dienstleistung durch FireStorm<\/h3>\n                                                <\/div>\n            <div class=\"wpb_column vc_col-md-7 vc_col-xs-12\">\n                <div class=\"vc_row wk-headers-row\">\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\">\n                            <div class=\"wpb_wrapper\">\n                                <div class=\"wpb_raw_code wpb_content_element wpb_raw_html\">\n                                    <div class=\"wpb_wrapper\" style=\"text-align: center;\">\n                                        <h3> Hosting<\/h3>\n                                        \t\t\t\t\t                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\">\n                            <div class=\"wpb_wrapper\">\n                                <div class=\"wpb_raw_code wpb_content_element wpb_raw_html\">\n                                    <div class=\"wpb_wrapper\" style=\"text-align: center;\">\n                                        <h3> Domain<\/h3>\n                                        \t\t\t\t\t                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\">\n                            <div class=\"wpb_wrapper\">\n                                <div class=\"wpb_raw_code wpb_content_element wpb_raw_html\">\n                                    <div class=\"wpb_wrapper\" style=\"text-align: center;\">\n                                        <h3> Hosting &amp; Domain<\/h3>\n                                        \t\t\t\t\t                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>        <div class=\"vc_row\">\n            <div class=\"wpb_column vc_col-md-12 vc_col-xs-12\">\n                <div id=\"webkoenig-packages-comparison-accordion-service_en\" class=\"webkoenig-packages-comparison-inner-options-box simple-table\">\n                            <div class=\"outer-table\">\r\n            <div class=\"table\">\r\n                <div class=\"vc_row odd \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">FTP Zugriff<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row  \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">verwalten des Speicherplatz<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row odd \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">Zugriff auf Logdaten<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row  \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">Domainregistration<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row odd \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">sicheres DNSSEC<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row  \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">DNS Server verwalten<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row odd \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">DNS Eintr\u00e4ge verwalten<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row  \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">Google Suchmaschine<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row odd \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">SPAM Filter Erweitert<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row  \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">Anwendungen (Joomla \/ Typo3 \/ WordPress)<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row odd \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">Email empfangen \/ versenden<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row  \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">Webdienste \/ Webseite<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row odd \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">SSL Schutz<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row  \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">Passwortschutz<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<div class=\"vc_row odd \">\r\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\r\n        <span class=\"wk-label-inner\">Zugriffsstatistik<\/span>\r\n    <\/div>\r\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\r\n        <div class=\"pakets-options-table\">\r\n            <div class=\"vc_row pakets-options\">\r\n                                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\" style=\"text-align: center;\">\r\n                            <i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n            <\/div>\r\n        <\/div>                <\/div>\n            <\/div>\n        <\/div>\n\t\t<div class=\"vc_row\">\n    <div class=\"wpb_column wk-label vc_col-md-5 vc_col-xs-12\">\n        <span class=\"wk-label-inner\"><\/span>\n    <\/div>\n    <div class=\"wpb_column wk-options vc_col-md-7 vc_col-xs-12\">\n        <div class=\"pakets-options-table\">\n            <div class=\"vc_row pakets-options\" style=\"text-align:center;\">\n\t\t\t\t            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<script>\n\nvar counter=0;\nvar checkbox=document.getElementById(\"checkboxoption\");\n\nfunction options(){\n\tif (checkbox.checked == true){\n\t\t\t} else {\n\t\t\t}\n}\n\nfunction extround(zahl,n_stelle) {\n\tzahl = (Math.round(zahl * n_stelle) \/ n_stelle);\n   \treturn zahl;\n}\n\n<\/script>        <div class=\"wk-header-table-box\">\n    <div class=\"wk-header-table\">\n        <div class=\"vc_row wk-header-table-inner bottom\">\n            <div class=\"wpb_column pakets-comparison-headers-legend-box vc_col-md-5 vc_col-xs-12\">\n                                                            <h3><i class=\"fa fa-check\" aria-hidden=\"true\"><\/i> = Basis Support inbegriffen<\/h3>\n                                                <\/div>\n            <div class=\"wpb_column vc_col-md-7 vc_col-xs-12\">\n                <div class=\"vc_row wk-headers-row\">\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting vc_col-sm-4 vc_col-xs-12 wk_col-3\">\n                            <div class=\"wpb_wrapper\">\n                                <div class=\"wpb_raw_code wpb_content_element wpb_raw_html\">\n                                    <div class=\"wpb_wrapper\" style=\"text-align: center;\">\n                                        <h3> Hosting<\/h3>\n                                        \t\t\t\t\t\t\t\t\t\t    <br\/>\n\t\t\t\t\t                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-domain vc_col-sm-4 vc_col-xs-12 wk_col-3\">\n                            <div class=\"wpb_wrapper\">\n                                <div class=\"wpb_raw_code wpb_content_element wpb_raw_html\">\n                                    <div class=\"wpb_wrapper\" style=\"text-align: center;\">\n                                        <h3> Domain<\/h3>\n                                        \t\t\t\t\t\t\t\t\t\t    <br\/>\n\t\t\t\t\t                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"wpb_column vc_column_container wk-package wk-package-hosting_and_domain vc_col-sm-4 vc_col-xs-12 wk_col-3\">\n                            <div class=\"wpb_wrapper\">\n                                <div class=\"wpb_raw_code wpb_content_element wpb_raw_html\">\n                                    <div class=\"wpb_wrapper\" style=\"text-align: center;\">\n                                        <h3> Hosting &amp; Domain<\/h3>\n                                        \t\t\t\t\t\t\t\t\t\t    <br\/>\n\t\t\t\t\t                                    <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>    <\/div>\n<\/div>\n\n\n<script type=\"text\/javascript\">\n    function resetPackagesComparisonSection_service_en() {\n        var $ = jQuery;\n        $('#wk-shortcode-with-packages-comparison-service_en').each(function() {\n            $(this).swipe('destroy');\n            $(this).css({marginLeft: 0});\n            $(this).find('.ui-accordion .ui-accordion-header').each(function() { $(this).css('width',''); });\n            $(this).find('.ui-accordion .ui-accordion-header, .wpb_column.wk-label .wk-label-inner').css({paddingLeft: 0, width: 'auto'});\n            $(this).find('.vc_column_container.wk-package').each(function() {\n                $(this).parent().parent().css('width','');\n                $(this).css('width','');\n            });\n            console.log('resetPackagesComparisonSection_service_en()');\n        });\n    }\n    function setPackagesComparisonSection_newPosition_service_en(box, new_position, animate) {\n        var $ = jQuery;\n        if(animate) {\n            $(box).animate({\n                marginLeft: new_position+'px'\n            }, {\n                duration: 500,\n                easing: 'swing'\n            })\n            $(box).find('.ui-accordion .ui-accordion-header, .wpb_column.wk-label .wk-label-inner').animate({\n                paddingLeft: Math.abs(new_position)+'px'\n            }, {\n                duration: 500,\n                easing: 'swing'\n            })\n        }else{\n            $(box).css({\n                marginLeft: new_position+'px'\n            })\n            $(box).find('.ui-accordion .ui-accordion-header, .wpb_column.wk-label .wk-label-inner').css({\n                paddingLeft: Math.abs(new_position)+'px'\n            })\n        }\n    }\n    function initPackagesComparisonSection_service_en() {\n        var $ = jQuery;\n        $('#wk-shortcode-with-packages-comparison-service_en').each(function() {\n            var general_box = this;\n            if($(this).parents('.vc_row[data-vc-full-width-init]').attr('data-vc-full-width-init') == 'false') {\n                setTimeout('initPackagesComparisonSection_service_en()',100);\n                return;\n            }\n            if($(window).width() < 768) {\n                var box_width = $(this).outerWidth();\n                var one_column_width = box_width\/2;\n                var amount_of_columns = 3;\n                if($(window).width() < 639) {\n                    one_column_width = box_width;\n                }\n                var whole_box_width = one_column_width * amount_of_columns;\n\n                \/*console.log('box_width: '+box_width);*\/\n                $(general_box).find('.ui-accordion .ui-accordion-header').each(function() {\n                    $(this).outerWidth(whole_box_width);\n                });\n                $(general_box).find('.wk-label .wk-label-inner').each(function() {\n                    $(this).width(box_width);\n                });\n                $(general_box).find('.vc_column_container.wk-package').each(function() {\n                    $(this).parent().parent().outerWidth(whole_box_width);\n                    $(this).outerWidth(one_column_width);\n                })\n\n                $(this).swipe({\n                    \/\/Generic swipe handler for all directions\n                    swipeStatus: function(event, phase, direction, distance, duration, fingerCount, fingerData, currentDirection) {\n                        var tmp_mL = parseInt($(general_box).css('marginLeft'));\n                        var current_column_index = $(this).data('wk-swipe-current-column-index');\n                        var margin_left_starting_point = $(this).data('wk-swipe-margin-left-starting-point');\n\n                        \/* Swippig screen up and down should work normaly *\/\n                        if(direction == 'up' || direction == 'down') return false;\n                        \n                        if(phase == $.fn.swipe.phases.PHASE_START) {\n                            $(this).data('wk-swipe-margin-left-starting-point', tmp_mL);\n                            $(this).data('wk-swipe-current-column-index', Math.round(Math.abs(tmp_mL)\/one_column_width)+1);\n                            $(this).data('wk-swipe-window-scroll-top', $(window).scrollTop());\n                        }\n                        \n                        if(phase == $.fn.swipe.phases.PHASE_MOVE && direction == 'left') {\n                            if(Math.abs(tmp_mL) <= (whole_box_width-box_width)) {\n                                var new_position = margin_left_starting_point - distance;\n                                setPackagesComparisonSection_newPosition_service_en(general_box, new_position);\n                                \/*$(general_box).css({\n                                    marginLeft: new_position+'px'\n                                })\n                                $(general_box).find('.ui-accordion .ui-accordion-header, .wpb_column.wk-label .wk-label-inner').css({\n                                    paddingLeft: Math.abs(new_position)+'px'\n                                })*\/\n                            }\n                        }\n                        else if(phase == $.fn.swipe.phases.PHASE_MOVE && direction == 'right') {\n                            if(tmp_mL <= 0) {\n                                var new_position = margin_left_starting_point + distance;\n                                setPackagesComparisonSection_newPosition_service_en(general_box, new_position);\n                                \/*$(general_box).css({\n                                    marginLeft: new_position+'px'\n                                })\n                                $(general_box).find('.ui-accordion .ui-accordion-header, .wpb_column.wk-label .wk-label-inner').css({\n                                    paddingLeft: Math.abs(new_position)+'px'\n                                })*\/\n                            }\n                        }\n\n                        if(phase == $.fn.swipe.phases.PHASE_END && direction == 'left') {\n                            if(Math.abs(tmp_mL) > (whole_box_width-box_width)) {\n                                $(general_box).css({\n                                    marginLeft: '-'+(whole_box_width-box_width)+'px'\n                                })\n                                $(general_box).find('.ui-accordion .ui-accordion-header, .wpb_column.wk-label .wk-label-inner').css({\n                                    paddingLeft: Math.abs(whole_box_width-box_width)+'px'\n                                })\n                            }else{\n                                var new_position = -1*current_column_index*one_column_width;\n                                setPackagesComparisonSection_newPosition_service_en(general_box, new_position, true);\n                            }\n                            \n                        }\n                        else if(phase == $.fn.swipe.phases.PHASE_END && direction == 'right') {\n                            if(tmp_mL > 0) {\n                                $(general_box).css({\n                                    marginLeft: 0\n                                })\n                                $(general_box).find('.ui-accordion .ui-accordion-header, .wpb_column.wk-label .wk-label-inner').css({\n                                    paddingLeft: 0\n                                })\n                            }else{\n                                var new_position = -1*(current_column_index-2)*one_column_width;\n                                setPackagesComparisonSection_newPosition_service_en(general_box, new_position, true);\n                            }\n                        }\n                        \/*console.log(\"current_column_index: \"+current_column_index+\" >> margin_left_starting_point: \"+margin_left_starting_point+\" >> tmp_mL: \"+tmp_mL+\" >> You swiped direction: \" + direction + ' >> distance: '+distance + ' >> duration: '+duration );*\/\n                    }\n                });\n            }else{\n                \/\/ Reset things\n                resetPackagesComparisonSection_service_en();\n            }\n        })\n    }\n        jQuery( document ).ready(function($) {\n        initPackagesComparisonSection_service_en();\n    });\n    jQuery( window ).resize(function() {\n        setTimeout('initPackagesComparisonSection_service_en()',250);\n        console.log('Window Resize!');\n    });\n    jQuery( window ).on( \"orientationchange\", function( event ) { \n        setTimeout('initPackagesComparisonSection_service_en()',250);\n        console.log('Window orientationchange!');\n    } )\n<\/script>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"fsts-sec\">\n    <div class=\"fsts-wrap\">\n      <div class=\"fsts-head\"><span class=\"fsts-eyebrow\">Transparent pricing<\/span><h2>Support &amp; emergency service<\/h2><\/div>\n      <div class=\"fsts-std\">\n        <div class=\"fsts-std-main\">\n          <div class=\"fsts-circle\"><svg class=\"fsts-ico\" width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"13.5\" r=\"7.5\"\/><path d=\"M12 13.5V9.5M9.5 2.5h5M12 2.5V6\"\/><\/svg><\/div>\n          <div><h3>Basic support<\/h3><div class=\"fsts-amount\">10 minutes free<\/div><p>For all our customers,<br>during office hours.<\/p><\/div>\n        <\/div>\n                <div class=\"fsts-std-stat\"><strong>free<\/strong><span>Minutes 1 to 10,<br>during office hours<\/span><\/div>\n                <div class=\"fsts-std-stat\"><strong>CHF 45.-<\/strong><span>from the 11th minute,<br>per started quarter hour<\/span><\/div>\n                <div class=\"fsts-std-stat\"><strong>Mon to Fri<\/strong><span>8:00 am to 12:00 pm and<br>1:00 pm to 5:00 pm<\/span><\/div>\n              <\/div>\n      <div class=\"fsts-grid fsts-g4\">\n                <div class=\"fsts-card fsts-price\">\n          <div class=\"fsts-top\"><div class=\"fsts-sq\"><svg class=\"fsts-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M13 2 4 14h7l-1 8 9-12h-7z\"\/><\/svg><\/div><h3>24\/7 emergency<\/h3><\/div>\n          <div class=\"fsts-amount\">CHF 250.-<\/div>\n          <ul class=\"fsts-rows\"><li><span>Incl. 30 minutes<\/span><strong>CHF 250.-<\/strong><\/li><li><span>Each further 30 min<\/span><strong>CHF 80.-<\/strong><\/li><li><span>With subscription<\/span><strong>included<\/strong><\/li><\/ul>\n          <p>Applies to call-outs outside business hours, per incident.<\/p>\n          <a class=\"fsts-btn ghost\" href=\"https:\/\/www.firestorm.ch\/notfall\">Open emergency ticket<\/a>\n        <\/div>\n                <div class=\"fsts-card fsts-price\">\n          <div class=\"fsts-top\"><div class=\"fsts-sq\"><svg class=\"fsts-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><rect x=\"3\" y=\"11\" width=\"18\" height=\"9\" rx=\"1\"\/><path d=\"M5 7.5h14M7 4h10\"\/><\/svg><\/div><h3>Ticket packs<\/h3><\/div>\n          <div class=\"fsts-amount\">from CHF 1&#039;200.-<\/div>\n          <ul class=\"fsts-rows\"><li><span>5 tickets<\/span><strong>CHF 1&#039;200.-<\/strong><\/li><li><span>10 tickets<\/span><strong>CHF 2&#039;250.-<\/strong><\/li><li><span>15 tickets<\/span><strong>CHF 3&#039;150.-<\/strong><\/li><\/ul>\n          <p>The tickets remain valid for 5 years from the date of purchase.<\/p>\n          <a class=\"fsts-btn ghost\" href=\"https:\/\/admin.firestorm.ch\/store\/notfalltickets\">View packs<\/a>\n        <\/div>\n                <div class=\"fsts-card fsts-price\">\n          <div class=\"fsts-top\"><div class=\"fsts-sq\"><svg class=\"fsts-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 2.5 4 5.5v6c0 5 3.4 8.6 8 10 4.6-1.4 8-5 8-10v-6z\"\/><path d=\"m8.5 12 2.5 2.5 4.5-5\"\/><\/svg><\/div><h3>Subscription<\/h3><\/div>\n          <div class=\"fsts-amount\">from CHF 250.-<\/div>\n          <ul class=\"fsts-rows\"><li><span>Bronze<\/span><strong>CHF 250.-<\/strong><\/li><li><span>Silver<\/span><strong>CHF 800.-<\/strong><\/li><li><span>Gold<\/span><strong>CHF 1&#039;500.-<\/strong><\/li><\/ul>\n          <p>Per month, priority handling without any per-incident billing.<\/p>\n          <a class=\"fsts-btn ghost\" href=\"https:\/\/admin.firestorm.ch\/store\/support-abos\">Compare plans<\/a>\n        <\/div>\n                <div class=\"fsts-card fsts-price\">\n          <div class=\"fsts-top\"><div class=\"fsts-sq\"><svg class=\"fsts-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"m8 7-5 5 5 5M16 7l5 5-5 5M14 4l-4 16\"\/><\/svg><\/div><h3>Programming<\/h3><\/div>\n          <div class=\"fsts-amount\">from CHF 180.-\/h<\/div>\n          <ul class=\"fsts-rows\"><li><span>Technician<\/span><strong>CHF 180.-<\/strong><\/li><li><span>Subscribers<\/span><strong>160.- to 140.-<\/strong><\/li><li><span>Specialist<\/span><strong>CHF 360.-<\/strong><\/li><\/ul>\n          <p>A specialist with a team for complex projects, no discount.<\/p>\n          <a class=\"fsts-btn ghost\" href=\"https:\/\/admin.firestorm.ch\/index.php?m=Services&#038;service=ticket\">Request a quote<\/a>\n        <\/div>\n              <\/div>\n      <div class=\"fsts-links\">\n        <a class=\"fsts-btn ghost\" href=\"https:\/\/www.firestorm.ch\/en\/kb\/emergency-support-costs\/\"><svg class=\"fsts-ico\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M12 6c-2-1.5-5-2-8-1.5v14c3-.5 6 0 8 1.5 2-1.5 5-2 8-1.5v-14c-3-.5-6 0-8 1.5z\"\/><path d=\"M12 6v14\"\/><\/svg>Full details on emergency service<\/a>\n      <\/div>\n      <div class=\"fsts-note\">* Support is free of charge for the first 10 minutes during office hours (8:00 am to 12:00 pm and 1:00 pm to 5:00 pm). From the 11th minute onwards, CHF 45.00 is charged per started quarter hour. Normally, the vast majority of requests are answered within 10 minutes. Outside office hours, the emergency service rates apply.<\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"fsts-sec fsts-grey fsts-faq-sec\">\n    <div class=\"fsts-wrap\">\n      <div class=\"fsts-head\"><span class=\"fsts-eyebrow\">Frequently asked questions<\/span><h2>Questions about support<\/h2><\/div>\n      <div class=\"fsts-grid fsts-g2\">\n                <details class=\"fsts-faq\" open><summary><h3>Is FireStorm support free of charge?<\/h3><span class=\"fsts-plus\" aria-hidden=\"true\"><\/span><\/summary><p>During office hours, the first 10 minutes are free of charge for you. After that, support costs CHF 45.00 per started quarter hour. However, the vast majority of requests are already solved within 10 minutes.<\/p><\/details>\n                <details class=\"fsts-faq\" open><summary><h3>When is FireStorm support available?<\/h3><span class=\"fsts-plus\" aria-hidden=\"true\"><\/span><\/summary><p>We are there for you Monday to Friday from 8:00 am to 12:00 pm and from 1:00 pm to 5:00 pm. For disruptions outside these hours, our paid emergency service helps you quickly and easily via an emergency ticket.<\/p><\/details>\n                <details class=\"fsts-faq\"><summary><h3>How do I open a support ticket?<\/h3><span class=\"fsts-plus\" aria-hidden=\"true\"><\/span><\/summary><p>Simply log in to the customer portal at admin.firestorm.ch and click \u00abSubmit a request\u00bb. Then select the affected product and describe your request. Every ticket is handled by us personally and individually.<\/p><\/details>\n                <details class=\"fsts-faq\"><summary><h3>What does the emergency service cost outside office hours?<\/h3><span class=\"fsts-plus\" aria-hidden=\"true\"><\/span><\/summary><p>An emergency call-out costs CHF 250.- including 30 minutes, each additional half hour CHF 80.-. Alternatively, there are emergency ticket packs from CHF 1&#039;200.- or a support subscription at a fixed monthly price.<\/p><\/details>\n                <details class=\"fsts-faq\"><summary><h3>Which support subscriptions does FireStorm offer?<\/h3><span class=\"fsts-plus\" aria-hidden=\"true\"><\/span><\/summary><p>We offer Bronze for CHF 250.-, Silver for CHF 800.- and Gold for CHF 1&#039;500.- per month. With a subscription, your requests are prioritised and handled without per-incident billing, even outside office hours.<\/p><\/details>\n                <details class=\"fsts-faq\"><summary><h3>Does FireStorm take on programming and adjustments?<\/h3><span class=\"fsts-plus\" aria-hidden=\"true\"><\/span><\/summary><p>As a rule, you manage your product yourself. Our technicians take on adjustments for CHF 180.- per hour, less with a subscription. Complex tasks are handled by a specialist with a team for CHF 360.- per hour.<\/p><\/details>\n              <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"fsts-cta\">\n    <svg class=\"fsts-cta-deco\" viewBox=\"0 0 400 400\" aria-hidden=\"true\"><g fill=\"none\" stroke=\"#fff\" stroke-width=\"2\"><circle cx=\"200\" cy=\"200\" r=\"190\"\/><circle cx=\"200\" cy=\"200\" r=\"140\"\/><circle cx=\"200\" cy=\"200\" r=\"90\"\/><circle cx=\"200\" cy=\"200\" r=\"40\"\/><\/g><\/svg>\n    <div class=\"fsts-wrap\">\n      <div><h2>We take time for you.<\/h2><p>Describe your request and we will get back to you personally.<\/p><\/div>\n      <a class=\"fsts-btn\" href=\"https:\/\/admin.firestorm.ch\/index.php?m=Services&#038;service=ticket\"><svg class=\"fsts-ico\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 5h16v11H9l-5 4z\"\/><path d=\"M8 9h8M8 12.5h5\"\/><\/svg>Submit a request<\/a>\n    <\/div>\n  <\/section>\n<\/div>\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"FAQPage\",\"@id\":\"https:\/\/www.firestorm.ch\/en\/support\/#faq\",\"url\":\"https:\/\/www.firestorm.ch\/en\/support\/\",\"inLanguage\":\"en\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Is FireStorm support free of charge?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"During office hours, the first 10 minutes are free of charge for you. 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